"UNPROFESSIONAL "

I did a brow lamination course with Phatlash and I couldn’t find my certificate in my emails so I emailed the brand and asked if they could forward me another copy on To which I got a response of ‘we do require a £5 admission fee for certificates’ if this is there policy then that’s fine however this is not stated on there page and there is no option to pay this fee on there website either. My mum then rang the brand and asked if they could forward my certificate onto her and they said that’s fine and resent it?! Very unprofessional and money grabbing!! So clearly this isn’t there policy at all.
I am very disappointed with the service I have had considering I have used a lot of Phatlash products and recommended them to my other lash friends I will no longer be purchasing from this brand again what a shame!

"Prompt delivery and Incredible Customer service"

I have ordered couple of products as a part of black Friday sale, there was some issue with delivery as the Royalmail was not able to locate my postcode. I rang up the customer service, they were so prompt and addressed my issue immediately.

"Waste Of Time!!"

I purchased an anatomy and physiology course and completed this on 19th August. I have sent multiple emails which the first response was it would be reprocessed. I have been more than patient. A follow up email sent on 17th September 2024 and guess what no response. This company is an absolute joke!! Do not buy courses from them. 7 days for a certificate has turned into months, unprofessional, rude and just a waste of money. Luckily it was only £20 I was scammed out of but it’s the principle!!! AVOID AT ALL COSTS!

"I did an individual hair extension…"

I did an individual hair extension course. I waited 2 weeks for my certification after being told a week maximum but I appreciate they are busy I was then sent someone else’s certificate and when I emailed to let them know they didn’t even respond or apologise or anything just sent me the correct one blank on an email. These are also advertised as accredited courses yet I have been refused every hair trade account possible because these certificates mean nothing!

"Didn’t receive my order and poor customer service"

Didn’t receive my order, was made to contact Royal Mail myself regarding the order. Which was a waste of time as it is the seller that needs to contact regarding an order. Then was informed that the company had to wait 10 days until a complaint to Royal Mail was made. It’s taken around a month of bugging to get a replacement of my order sent out to me. I used the company as I had been told they were good with customer services and the lashes were very good, however I can’t say I had the same experience.