"Excellent customer service."

I visited the Maldon branch of Coes last week as I had stupidly left buying a suit for a wedding until the last minute. The staff there were excellent and very attentive. They managed to find me the perfect suit which looks very flattering despite the addition of some lockdown weight ! I was concerned about the alteration of the trousers being done in time but within two days they were back and fitted perfectly. A huge thank you to Alison, Adele, Shireen and the rest of the team who came to the rescue and helped avert a last minute disaster. I have already recommended the store to friends and work colleagues and I will be returning very soon.

"Fabulous service"

Fabulous service! Love my new Salthouse England bag.Great communication and quick delivery.always happy to buy from an independent retailer.highly recommended.

"Superb Customer Service"

When in for a new pair of running shoes, the staff are really professional and friendly from the moment you step through the doors.

Go to the sports department and its nicely laid out and the shoes are labelled so if you know what you need, then its easy to find the right ones. If you don't know, then the staff are on hand to help you out.

"Great Customer Service."

Following a recent inquiry into the Ipswich stores in house Fred Olsen, I was informed of staff shortages due to illness, resulting in an arrangement to pick up the desired Travel Vouchers later that day after lunch.
Access from an additional key holder to office safe, freeing up the required vouchers.
As the phones were diverted to Beccles I and the travel consultant didn't appreciate our locations so blindly made this arrangement, only to be thwarted by my subsequent arrival to the Norwich Road store & in house office locked up.
"Never fear William is Here"
Its probably not the first time over the years anybody has said that.
Nevertheless.
That man went over and above the call of duty given my predicament with a late wedding gift, notification by the postal service, of three more days.
15 minutes & three or four phone calls later, one of which was a request to his son to pop home and salvage a voucher or two from his bureau in the home office.
Although never needed, as the kind office Lady from Fred Olsen phoned back with instructions too William where the required vouchers in Ipswich could be found.
Wil" Thank -you Sir for donning your "The Red Cape & Boots and coming to the rescue of a rapidly deteriorating situation - The "Red Pants" outside the trousers were not required on this occasion.
Kind Regards
KevinB

"Have gone above and beyond for our…"

Have gone above and beyond for our little lad's uniform, Thank you Andrew, in the Ipswich branch.

"Really helpful nothing was too much trouble"

Called the main number today and got out though to Paris in menswear as I was after a specific shirt. He couldn’t have been more helpful and nothing was too much trouble. He called the local stores to locate the product,made sure price was right and gave advise on sizing. His customer service was brilliant and I would highly recommend them and will definitely look at their website for further purchases just a shame we don’t live closer to visit in person! Thanks for the help!

"The customer service is second to none."

The customer service is second to none.
Been using then for over 20 years

"I went to Coes with my daughter to get…"

I went to Coes with my daughter to get some school uniform today, the girl that helped us was called Drew and she was just a delightful, happy and helpful young lady, I can’t thank her enough, great shopping experience from a dad who doesn’t like shopping!!!

"Great choice and very helpful staff"

Visited the store in Ipswich for the first time today, looking specifically for tennis shoes. Not only was I delighted at the choice and (sale) prices, but the customer service was very helpful and second to none. All-in-all, a surprising and very enjoyable shopping experience.

"A new favourite"

Received excellent communication throughout my order and very quick delivery. Will definitely purchase from here again.