"Integrity"

After having the head unit in my mini restarting every 30 seconds, I discovered this company online - they posted a YouTube video that clearly explained the issue. Unfortunately, when I took my car in for an update, the problem couldn't be fixed and I was left feeling inconsolable and angry when my husband returned and discovered additional problems with the car. Since it was after office hours on Friday, I decided to email the company to express my frustrations. However, on Monday, I spoke with Barry who agreed to rectify the problems, apologised, and that was all I needed to hear - the problems would be sorted out and they were not going to try to wriggle out of culpability.

The car was taken in again and a used head unit was found and installed as previously agreed. When we picked up the car, we asked about the other issues that had suddenly materialised, and the response was that they hadn't connected something properly. While some may overlook this admission or indeed get upset, I personally appreciated the honesty and integrity of admitting it, especially in the business world where many may choose to conceal their errors. Now, I don't have to worry about anything else, and so far, everything is working fine again. I hope it stays that way for the sake of my meager bank balance.

Overall, I highly recommend this company for their integrity, as demonstrated by Barry's willingness to admit to the mistake and for fixing the problems at a fraction of the cost by providing alternatives options to resolving the issue.

"Can't rate this company highly enough excellent workmanship, well priced and friendly staff,"

Can't rate this company highly enough excellent workmanship, well priced and friendly staff,

"Great company"

I took my 335i to Grosvenor for an engine fault which was quickly diagnosed and fixed. A full video of the issue was sent to me ahead of doing the work and a thorough explanation of the issues and costs given by Georgie over the phone. A complimentary courtesy car for two days together with the car being fully valeted added to the positive experience. Will definitely use again.

"Fixed Head Unit reset for BMW"

Very knowledgeable and provided a great service. They fixed the issue with the head unit being reset every 30 seconds by updating all BMW Software. Every other BMW Specialist suggested I need to buy a new head unit and program it. In addition, they've cleaned my car inside and outside as a bonus.
Highly recommend.

"Always been a good service and prices…"

Always been a good service and prices are never increased from the quote, overall i recommend them.

"6WB Retrofit and CarPlay"

Got my F32 retrofitted with the 6WB digital instrument cluster and Apple CarPlay enabled. All good - display is great and CarPlay working perfectly.

"Took my car in for retrofit of Apple…"

Took my car in for retrofit of Apple Carplay. All done in a couple of hours and the car came back all washed and hoovered.😊. Brilliant service and professional staff. Would definitely use again

"Great service:)"

Great service:)
Had cruise control retro fitted to my 135iE88
V happy.

"Huge thanks to Justin"

Huge thanks to Justin, Barry and George at Grosvenor for fixing our Mini and looking after us so well last Monday, we travelled all the way from Somerset after seeing your you tube video detailing the same problem our car had. Well, it was well worth the journey, our head-unit now works fine again and at a fraction of the price it would have cost at a dealer. Great service, great expertise, we can’t recommend Grosvenor Motor Company highly enough, why go to a main dealer when you can have a better service for so much less….thanks guys keep up the good work!

"Well deserved 5 Star Review"

Well deserved 5 star review

Professional Dealership Services at cost effective rates

Great team to deal with, sometimes it’s never about an issue encountered it’s about how it’s resolved so would highly recommend on that basis alone.

Thank you