"Consistency in service levels"

I read through quite a few unpleasant reviews here, thought I'd share my experience for objectivity.

In April 2023, after visiting several places to continue my hair removal maintenance, finally settled upon Only Aesthetics HV branch, where I signed a package for boyzilian.

Back then, the manager there (Elicia) threw in an underarms IPL (12x sessions) into this package FOC after hearing that I was interested in it, this was a pleasant surprise. Note: What I got might not be what you get depending on their promotions at time of enquiry - so your mileage might vary.

So I started my treatments at HV branch ever since. What was consistent was: they took action upon any feedback I wrote after every session. And I do take effort to feedback.

The current manager Genevieve (5 stars for her) personally gets in touch with me, anything from re-arranging dates/ times due to my everchanging schedule (not to encourage it though!), to asking how each session went, what could be done better. Even until yesterday, already 8 months into my package.

Whenever I enquired about some other treatments, she will be transparent to explain to me on what could be realistically expected. So that if it matches my expectations, then do a trial to consider further.

So it's definitely not a case of "sell you a package and let everything drop after you pay" type of thing I experienced.

In my point of view, going to a place where the staffs genuinely care for your wellbeing is definitely a priority.

"Do avoid ONLIPO at ONLY AESTHETICS"

To be honest, I wouldn't even give any rating for this review but I had to, in order for this post to be published as required by google review.

I was looking for a way to reduce the inches on my thighs and buttock in a quicker and effective way. I had previously signed up body treatments at Marie France and London Weight Management years ago but both did not help with slimming so when I recently read about how ONLIPO can help me reach my goal, I was very excited and immediately contacted Only Aesthetics at Park Mall for a consultation session. During the session that took place less than 2 months ago, I shared with Jia Jia what I was looking to achieve, especially to be able to fit into the clothings that currently didn't look nice because the size of my thighs and buttock. I had also told her about my bad experiences at Marie France and London Weight Management. She was very assuring and told me that the ONLIPO treatment has helped alot of her clients to reduce inches and, I'd be able to see results immediately after the first session and even better results after one month. She then suggested that I signed up for 6 treatments - 3 for thighs and 3 for buttock in which I agreed and also commented that I do not wish to be in a position that after completing the 6 sessions, I'd be asked to sign up more because I need more sessions to see the results and this is not something that I'd be expecting and I do not have budget to spend more.

After the 1st & 2nd treatment, I feedback to her that I didn't feel any difference when I put on the pair of jeans that I usually wear, and my thighs were still looking the same as before. She reassured me that the fats will continue to burn after each session and I'd see good results gradually, and obvious ones a month after the first treatment. She then suggested using all 6 treatments on the thighs. This simply implied to me that her words were contradicting because I thought the 3 sessions for thighs would be sufficient to see my targeted results but apparently, she said we needed more. I trusted her and thought I should be more patient to continue with the treatments. After 4 sessions now, I still don't see any results so I don't think I should continue wasting my time on something that I am no longer confident in.

When I last spoke to Jia Jia about stopping the treatments, and I felt being conned to have paid for $5+K that didn't give me the results I had wanted. She said the results would not be significant and not likely to meet the results that I was hoping for. To be honest, I didn't have the knowledge or experience using this type of treatment in the past so I wouldn't know what it can do. All I know is I had shared my expectations right from the start, before I signed up for the package and I was so confident at that point because I believe if one treatment can cost around $800, it would surely give the results I have expected, although not a signficant one but at least I would have felt some changes. Otherwise, I wouldn't have made such a big investment on it - $800 per session is alot of money to me and of course, every session should be able to bring good value to me. This investment is not something easy for me, given that I am a single parent with two children.

I wouldn't recommend anyone to take up their ONLIPO fat reduction treatments and please use your judgement wisely when they show you the "before" and "after" photos. No measurements taken as they are not a believer of taking measurements to find out if inches have indeed been lost.

"NOT RECOMMENDED"

Avoid at all cost. Went for OnLift and was tended to by a really sloppy therapist who didn’t even bother to give my face a cleansing but instead slapped on the gel to get the treatment going. She finished in a record time of 20mins unlike my other sessions where it would last around 50mins. Excess gel ran down my neck and even the back of my ears. I was whisked to a small room right after I was done, for the hard sell to commence by another staff. I really held my cool as there were customers outside. The quotes were so laughable. Insanely expensive. The staff kept trying to say that she will get a special rate with her staff birthday privileged discount. The quote started from $1388 (per session). When asked why the price was more that double what I paid initially, she casually brushed it off to say it’s her management call. Then came the special price reductions.. $1288, $988, $788.. all in a matter of 5 minutes. She related how a client bought 25 sessions last week. Oh sure, whatever you say. I simply wanted to get out of the place. It’s really shameful to have employees behave the way they do. In fact they should be reprimanded tho.. I really don't think their management cares.

"Don't go to this place"

DO NOT. .i say DO NOT patronize Only Aesthetics or O Medical clinic!!
I was supposed to go for their acnexel treatment.
I thought for costing so much ( $388)that it would be done by a doctor or at least a wonderful facial spa experience with a good equipment.

Firstly, they made me wait for 20 min.
Secondly, i realised it would be done by a therapist and not a doctor!!
Thirdly, they made me wait while on numbing cream, for 1 hour( usual waiting time for numbing cream is 15 to 30 min)
Fourthly, the male therapist came in stating that it's only 30 ahots( which i wasade known) in their website that it's only for my cheeks. I didnt read the part o 30 shots only.
Mind you that 30 shots felt like 15 shots and it was done within less than 5 min!!
He wwnt through only 1 round.
There were only few spots done on my cheeks.


I have tried many treatments for my scarring, microneedling, subcision, laser.
The doctors or even therpists would go for at least 2 rounds and would be very attentive and spend at least 20 min on your treatment.

For this kind of price range you would get a doctor's treatment or a nice and effective facial spa.

I am really very angry and unhappy and it's obvious that their main aim is to just make money and mpt caring for the customers.

Don't go to this place!!

"Hard selling and horrible service after purchase"

I bought my first IPL hair removal online to try and the very first time service is good. They let me trial the laser hair removal and IPL hair removal and let me know the difference between them so I decided to upgrade it to laser hair removal but after a few session they extended the session period from 1 months to 2 months and now 4 months when I did not see any improvement on the hair decreasing. They even told me they whatsapped me which everytime i did not receive any whatsapp from them at all, end up i got to use my husband contact no. But you know it's very troublesome to pass message to me which he might be busy and forget to forward the message to me and they will start blaming say is our fault that we forget to come for our session. Worst thing is every session, they just anyhow roughly run through the parts where some of the parts were untouch. I have even bought the facial packages too but their facial service is so expensive yet so simple. Only wash with facial cleanser, spray some water and put the led mask. I even top up money on top of this facial for double mask (paper mask) yet still no extraction, no scrub no massage and no eyebrow trimming without informing. When facial than tell you they don't provide such service. If i know i will not buy facial already. Waste my money. They are also very pushy in their sales, keep asking me to buy these buy that. Even say me getting plump, ask me to take their slimming package which describes till the product is so fantastic but after buying, they say the package you bought not that trial slimming product is another slimming product which i don't see much difference after using it. Some more every year force me to write good facebook review in front of them which i don't see any good in their service only when they ask you to buy product or write review. I hope other clients will be aware of their service and not trust their selling gimmicks.

"Horrific hardselling at Onlyaesthetics"

I had a totally horrific experience here and would definitely not recommend Onlyaesthetics to others.

Originally I was served by Jovin for the first session where I signed up for a one-year brazilian IPL package as advertised on their Instagram. (The ad also claimed 100% 1-yr unlimited, no hardselling and no gimmicks - obviously the hardselling part is NOT true) Jovin was nice and not pushy, although she showed me the other services they had for hair removal. After I told her I was not interested in the rest and only wanted the IPL promotion, she was still nice and friendly about it.

Subsequently, for the second and third session, I was served by Serene (short, blonde dyed-hair lady) who told me Jovin had transferred to the Holland V branch. Then, my nightmare began. For both sessions, she started off by saying she would let me try the laser removal although I said it's not necessary and I will stick to my IPL. However, she insisted by saying she wanted to let me try how good it is. The moment she started the treatment, she began her hard selling. Some of the points she brought out was, IPL is like using Nokia handphone, and now we are already in the IPhone 13 era, so I should also upgrade to a better technology i.e. the laser hair removal. She went on and on about how backward the IPL technology was, and even asked me several times "do you understand what I'm saying?" treating me like I'm a 5-year old child. [yes, obviously I know you're trying to make me sign an exorbitant package]

When I told her I would consider, she tried to sell me another whitening package, saying that my bikini area is dark and patchy, and their whitening treatment would help. When I declined, she suggested doing a Hollywood hair removal instead, and the list went on. She even talked about other clients which I felt was inappropriate and displayed unprofessionalism. She also calculated for me that I would need to pay $260 plus per month for another 12 months by credit card installment (that equates to more than $3000) if I were to sign up the package. Although my replies were short and curt and it was obvious that I wasn't interested in any of the packages that she was trying to sell me (I did not ask any further questions about anything she was offering me), she continued to hound me non-stop.

Furthermore, she also asked me to write a good review for her ON THE SPOT so she could take a picture of it from my phone, in case I leave the branch and do not write the review for her. She even told me to write "nice and friendly" for her, which obviously she wasn't. She was a pain in the neck with her relentless, non-stop hardselling. On that note, it seemed like some of the reviews here may not be genuine, considering how their beauticians would ask customers to write favourable reviews for them. In any case, Serene was absolutely horrible and I wouldn't wish my experience upon my worst enemy.

All throughout the entire session, it felt like a nightmare which I desperately wanted to wake up from, with her incessant nudging and badgering for me to sign up a package with her. Obviously I did not succumb to it, but it does not mean that I should put up to this type of service when I all I wanted was to relax and have my IPL session to reduce hair growth. During this kind of treatment, customers are at a vulnerable position (imagine being wrapped in a towel and in a position where the beautician is looking at your private parts, asking you to sign up for a package), and companies should be more mindful of how they treat their clients. They should be respectful and sensitive to our needs, not bother us endlessly with their so-called promotion and packages when we have already said very clearly that we are not interested. The experiences were so stressful and painful that I could not wait to leave.

With this review, I hope other clients will be more aware that there IS hardselling in Onlyaesthetics (never believe what they wrote on the Internet), and especially with Serene, so good luck if you happen to meet her. Again, I definitely will NOT recommend Onlyaesthetics.

"UNPROFESSIONAL"

bought a peel package, and was persuaded to get another laser package. went to the other clinic as told that only the doctor could do the procedure. before the treatment start, i was asked to sign a form and the declaimers. although i pointed out that i had one of the condition on it and dont think i should go ahead with the procedure, the staff asked me to see doctor anyway and must sign if not the doctor will not want to see me. turns out i was right, my condition was not suitable for the laser at all. asked for a refund, took 3 months and they by themselves decided to only refund partial the amount paid without gst and the grab charges. until now still not resolved.
beware if you are joining.

"OnlySkin apothecary"

Just went for a onlyskin apothecary treatment and it was really relaxing, Jovin was really professional, she explained each step to me and also checked in occasionally to make sure the pressure was ok and I was feeling comfortable. Overall a great experience with a relaxing ambience and professional staff.

"The service was horrible before I could…"

The service was horrible before I could even begin the treatment.

Disclaimer: I did not end up trying any of their services and was only in correspondence with Sarah from OnlyAesthetics over WhatsApp.

I was trying to understand more about their services and was assigned to talk to Sarah. She did not address any of my questions properly over Whatsapp and seemed uninterested to answer them.

I told her I would like to escalate the matter to the management and instead of putting me in touch with the right person, she gave me the Group Director's number and told me to message them myself. I found this really strange that as a customer I had to message myself to raise my questions. She then told me they would contact me on Tuesday but never did. Makes me feel like they don't care about the customer and don't care to answer any of my questions. Would not recommend this place at all. Terrible.

"I have done some research about Only…"

I have done some research about Only Aesthetics, and I found there are some bad reviews here , but there are also lots of good reviews on Facebook, I bought 1 time of their face treatment from the website. I visit their branch in Novena on 2nd Nov last month, it a guy whos consult and advise me on the procedure, he also shares with me what i can expect from the treatment ... and after there's a lady can't remember her name, bring me to a room, and she will elaborate with me the procedure, and we start the treatment after all the detail explanation. And after the procedure, they will also share with me what I should do and shouldn't do after the treatment, I also book for my next review session, as the treatment I bought, come with a review session too. I love the after-treatment results, the treatment help to shrink my pore, as well as brighten my dull sensitive skin. I didn't buy any treatment after the review session, they didn't force me or hard sell me on anything. , and I'm happy with the result and their services. Personally, I will still go back to them again whenever if I got any needs for my face, and will also give recommendations to my friend too.