"More questions than the Spanish Inquisition "

Needs to cancel membership for my mother and eventually managed to, not before the agent Lee, told her not to wear the bracelet anymore, as it would be “dangerous”. I did enquire as to whether they would explode, self destruct or electrocute her, but I am still waiting for a response. Avoid as not necessary, paramedics do not use this service. Waste of money.

"I would not renew again."

I have had membership to Medic alert for many years. I have a son with autism and learning disabilities. The emblems are of very poor quality. Within a very short period of time, the enamel starts disintegrating, the front of the emblem stratches easily and generally looks very tatty. The clips break and the bracelets get lost.

Of most concern however is the very aggressive marketing campaign, frequent telephone calls asking to speak with the member [whose emblem states is non verbal. Seriously!!!!!] because member has not renewed his membership.

Not worth the money and certainly no faith in their record keeping if they can't even ascertain whether or not it is possible to communicate with the member.

I have managed to get a couple of cards from Autism Berkshire - Thames Valley Police Alert Card. They are worn on a lanyard and have never gotten lost [unlike several bracelets.

"Beware of this illegal scam company"

Beware of this illegal scam company. I signed up with them to get a bracelet but that comes with an expensive yearly subscription. There is no way to cancel. They continually spam you asking for payment but it gets worse than this:

This company sent marketting emails to the emergency contacts that I had registered warning them that I was 'in danger because I didnt pay my subscription'. This breaks european data protection and privacy laws - GDPR. These contacts were given for emergency use, NOT for aggressive marketting.

"What kind of charity is that?"

Like many people, i have a medical condition that means I need to wear a form of identification and basic medical information about my illness, just in case of emergency.

I used to use medicalert as they provided what I thought I needed. The bracelet would last several years and as the information contained on it never changed, I lapsed with my yearly subscriptions. When I phoned to order a new bracelet, I was told I would have to start paying the subscription again, when all I wanted was a new bracelet and the information contained therein. I was told this was because the indepth information contained on my file was what was really needed by the medical professionals. I didn't believe them.

I searched on the Internet for similar companies offering this type of engraved bracelet and ordered one for much less than a years subscription with medicalert, never mind the cost of their bracelet.

But when my new bargain arrived, the medicalert customer service assistant's words caused a degree of doubt in my mind, so one day I spotted an ambulance crew taking a break in a service area. I asked them if they saw the new bracelet on me, whether they would know exactly how to proceed in an emergency situation. Not only did they satisfy my concerns about that, they said that the in depth reports are not necessary or worth the money.

I feel medicalert gave me misleading information in order to make money from me. Not very charitable.

"BEAUTIFUL BRACELET, WONDERFUL COMPANY"

I ordered my Byzantine Heavyweight bracelet on the 02/02/22 and received it today 16/02/22. I am absolutely delighted. The bracelet is stunning and the craftmanship is beautiful. As this item is handcrafted I was surprised at how quickly I received it. I am so happy with my purchase and would definitely recommend this company to my friends and family.

"Beware their expensive poor quality jewellery & the small print!"

I bought a silver bracelet with red enamelling. After less than 2 months the enamel started to come off. I notified them as it was covered by a 1 year warranty.
I was told that this was fair wear & tear as the enamel is not permanent and may come off with certain types of soap. They sited 2 clauses in their terms & conditions.
I submitted a review of the bracelet on their web site, but a month on & it still hasn't appeared. The terms & conditions are not visible until after you have completed the purchase, and nowhere in the product description does it say that the enamel is temporary.