"Absolutely awful"

Absolutely awful! I placed an order with this company to have my flooring delivered a few days before I went away on holiday. It was not delivered on time and I was told it would come while I was away. I agreed for my mum to be there to unlock the door as she is severely disabled so is incapable of lifting anything. I was told it would be slid inside the house for me. This was not done, it was left on a pallet outside completely blocking the walk way. I had to pay someone to come and take the flooring inside. After coming home from my holiday I made at least 10 phone calls, all of them unanswered! When I finally spoke to the sales team who I had dealt with originally I was told to email the office which I have done twice and I am still yet to recieve any kind of communication from this company! Absolutely terrible service!

"Horrendous horrendous company"

Horrendous horrendous company. Danny thinks he knows everything about flooring. Heaven forbid that a customer can have something wrong with their flooring.

Unwillingness to help. Terrible fraudulent company. Buyer be wary of purchasing from this horrific company. Danny loves to give it all that. A typical lying salesman.

DO NOT BUY FROM THIS COMPANY!
You will live to regret it.

We will be contacting our bank, to let them know that we received damaged hood. And that flooring direct are unwilling to send new flooring out to cover this.

Many other companies sell the same product, look around. If you reach Danny then you will have a problem.

"Excellent Supplier"

I purchased some Quickstep flooring from another well known supplier, after previously using them, but when it didn't arrive on the specific delivery date I was told that they had run out of stock and it would take 4 weeks to arrive. I had did a few Google searches and came across Flooring Direct.
I could see that they had the flooring in stock and after speaking to them directly, our flooring was successfully delivered 3 working days later. The team were excellent, great communication, fantastic price and reliable!
I would definitely recommend Flooring Direct and will be using them again in the future.

"Top class service from the team"

Top class service from the team

"Excellent service start to finish"

Excellent service start to finish, would recommend.

"Well packaged and protected laminate…"

Well packaged and protected laminate floor delivery - no corners damaged.

"Illegal costs when returning goods."

Consumers have rights when purchasing goods online under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulation 2013. These rights allow you to return goods within 14 days of receipt of those goods. The supplier of the goods are NOT allowed to charge you any fee for reimbursement on return.

The reason I mention this is that this company along with many other flooring companies try to charge a restocking fee which range from 20 - 30%. This is illegal - it is in breach of the regulations. This company tried to claim the cost of the original delivery charges (which were free but ended up not being when returning) and stating they were going to charge a 20% restocking fee. On top of this they provided no assistance in returning the goods stating the goods had to be returned on the original pallet and shrink wrapped.

As the original delivery company did not leave the pallet this meant a cost of £100 to get it collected, shrink wrap it, put it on a pallet and return it.

I don't think this company is any different from a number of online flooring companies but stand up for your rights and if you are having problems get Citizen's Advice involved.

I received a full refund (not including the cost of return) - but it took a lot or arguing and knowledge of my rights.

"They have found us the cheapest floor out there..."

They have found us the cheapest floor out there, which helped us update our house a lot earlier than what we had planned.
Customer service is spot on, Danny is awesome !
I highly recommend them.

"Superb"

Superb service and price

"Thank you soo much for your help with…"

Thank you soo much for your help with flooring. So fast and efficient couldn't recommend you enough!!