"Poor customer service"

After I left a poor review, I was contacted by George. He recommended that I would need a new controller, harness and sensor. I deleted the poor review. I asked asked him to set me up. One month later and three emails, no response from George.

Alan Johnson

"After-sale Volt bike"

Since last summer, me and my spouse have each had a Yukon 750. This spring, my spouse's bike no longer worked. I did some tests and my conclusion was that the LCD screen was defective. Then I contacted volt bike and they immediately sent me a new replacement screen! The service is very fast because I live in Quebec and 3 days after my request the screen was delivered! I am very satisfied with the after-sales service of Volt bike!

"Visited the showroom, impressed & ordered."

Visited the showroom, impressed that the gent showing me around bought a bravo & had it for 6 months. (He rides it to work) ordered a Bravo Fri night after closing…Tues mid day its rolling up to my door, built, adjusted & almost ready to go. (Post snow storm so the test ride will be later) impresed with voltbikes…good quality, good pricing for what you get…and I have had great service…(yes real customer review) all while they are getting ready for the local bike show this weekend. Highly recommended…

"I try to reach company Volt bike for…"

I try to reach company Volt bike for the warranty

"To LCD and service problems"

To: George at Volt BC
I purchased a new Elegant in March this year, Invoice 7108. Generally speaking I am happy with the bike, but disappointed with customer service. I have several problems with the bike which i have both emailed (2) and posted (2) on customer sevice. No one has had the courtesy of getting back to me.
The problems: 1.relates to the LCD which does not keep accurate time--seems to run very very slow...often just stops. And the LCD does not measure battery levels at all. Show full all the time. 2. I was seeking info regarding my battery which sparks heavily when i plug it in at bike end , w/o power.
If i could get some help here I would be able to at least recommend the bike.

"Ordered a Yukon Core that was in stock"

Ordered a Yukon Core that was in stock. Confirmed with George that it would ship withing 5 days. DIDN"T HAPPEN.

The say they tune every bike before shipping. Bike received had bent fender bracing that touched the wheel and front brake had rubbing issues. Packing was delivered without any damage. Submitted a ticket and still waiting.

Support says they will respond in 24-hours. DIDN'T HAPPEN.

Bought another bike from Aventon for my girlfriend and that is why I can tell the poor conduct from Voltbike. My order was not cheap, so I am definitely not getting what I paid for. If you want to ride your bike, don't buy from Voltbike. Now I have to lug a brand new bike to my local bike shop for service.

Update:

George the owner reached out and offered some perks to smooth out the misteps, but just wanted a working bike. Took to my local bike shop and they took care of it free of charge. The bile itself is an excellent bike. There were actually some features that were not listed by Voltbike like the torque and shift sensor. Very happy with the bike now. George seemed concerned about tune-up issue and will leave it as a shipping mishap for now.

"Ordered a Yukon 750 unlimited on July…"

Ordered a Yukon 750 unlimited on July 10/2021. Webpage said bike was in stock and would ship in 3 to 5 weeks. On July 29/2021 I inquired as to the status of my bike because it still said processing. On Aug 3 received a reply and was told new Yukons typically ship in 5 weeks and that my bike would ship out late next week. Ok, that’s within the 5 weeks originally stated. August 18 still processing sent another inquiry email. August 24 after another email inquiry questioning if my bike was ever in stock I received a reply.
“Due to limited supply and a surge of orders around the time that you placed your order, we did run out of the 20inch blacks but are getting more in next week. Once we get them in stock, we will be getting to your order shortly after.
Thanks and apologies about any miscommunication”
I replied with an angry email questioning when I might actually get my back and whether I could trust them at all. Also why they didn’t just tell me at first inquiry so I had the option to shop elsewhere for a bike for this summer season.September 7 after no reply to my obviously angry and frustrated questions I sent another asking why 2 weeks and no response. I did receive this back that day.
“ Apologies about the slow response, we are expecting to get the 20 blacks in any day now and will be getting to your order shortly after. Due to the global supply chain disruption and shipping delays, timelines are very hard to predict but we do try to communicate this as best we can to our customer base. We offer remote support so rest assured if you ever have an issue, we can help you out no problem.
Thanks and we appreciate your patience”
I replied with this.
“ You keep going back to global supply and shipping delays. But ultimately you lied to me about the bike being in stock in July. Nothing has ever been done to admit that was just plain wrong or to try to make it right. I have heard that possibly some bikes that were marked black were actually white. Is that true? Why was I never given the option to take the white bike back in July. Instead of pretending my bike was there? So, the delay is a distant second to the fact you guys lied and didn’t have the courtesy to give your customers an out or a different option. Being busy and having supply delays doesn’t explain the lies.”
I have not received a reply to this yet. My bike still says processing and the webpage claims they will have more stock mid September. I believe it is mid September. Customer service at this company appears to be almost non existent.

"Issues resolved"

This review is for voltbikes customer service, not the bikes. In 2020 I purchased a Yukon 750 and it's been flawless. When the Mrs expressed an interest it made sense to get the same bike in the step through design. It arrived with a broken headlight, bent rear fender, and an untrue rear wheel. Repeated emails to customer service, sales, the technician that had responded to a previous email, have gone unanswered. Prior to purchasing they responded same or next day. Buyer beware.

George from voltbike called me a few hours after posting this review. He was unaware of the issues and seems to legitimately want to help address them. I'll update review.

Update, Sept 17, 2021 George at voltbike has followed up as he said he would. Recieved the replacement items to repair the bike today. Thanks George.

"No service, no bike"

After my review, Voltbike promptly contacted me (suddenly, service seems possible).
George emailed me on 18/05/2021, letting me know he will mail a replacement LCD screen the next day.
Needless to say: to date, I neither received the screen, nor a response to my email.
(George, in case you were wondering again: the email was sent as a reply to the same email you contacted me from, salesatvoltbike.com - it is the last one in a couple of back-and-forth communication.)

"I picked up my Volt Bike last May"

I picked up my Volt Bike Urban last May. I’m just about an the end of my one year warranty and I have no power to the throttle or pedal assist. It’s very difficult to reach service. Their voicemail shows at capacity so you can’t leave a message. Interestingly you can get through to sales right away. It seems the priority is to sell the bikes not service them. I have sent videos at service’s request but my guess is they have not been watched because Ryan asks me for a detailed description. Even if the suspected problem (controller) is verified, they have stopped making the one I have. As well I am told they can’t get the parts. All in all the staff is courteous but unable to help.

Update, they took back the bike and gave me a good deal on a full suspension bike at a fair price.