"Very disappointed with the care my cats received…"

I just picked up both of my cats who had a 7 night stay at Jet Pet. I was feeling while I was away that they didn't have time for my kitties, I had to keep asking them to send photos and let me know how they were doing. I had to pull the information from them to tell me how they were doing and all I received was "they're doing well, they're eating". When I picked them up I was handed the remaining food, 3 cans of food which represented 3 meals. I portioned out exactly how many wet food meals they were going to receive and i got 3 of them back. That means they didn't get 3 meals. They have dry food as well and I received about half of that back, which I had also portioned out and told them about, so they didn't get much of this either. After being home about an hour both cats had diarrhea all over the bathroom floor because they didn't receive any fortiflora in their food. I had given exactly the amount they needed for the 8 days of being there. I will never leave my cats with them again. They were the worst. It has gotten new owners in the last couple of years and I was happy with them before because they really loved my cats, but this time, it was very blatant they didn't care.

"I wouldn't leave my pup anywhere else."

I wouldn't leave my pup anywhere else.

"I never have to worry about my pup when…"

I never have to worry about my pup when she stays at Jet Pet Resort. The staff is always friendly and genuinely loves all the animals in their care. It's comforting to know my dog is in good hands while I'm away.

"How can I file a complaint against this…"

How can I file a complaint against this business? They are not careful handling dogs.

"Traumatised dog"

My friends dog has been absolutely traumatised after his stay here. Instructions were not followed and the dog lost a lot of weight. What kind of place is this that doesn’t love and care for the animals that they look after. Please avoid this place!!

"Need Better Cleanliness"

When you have so many pets in one place, you expect a mess. These people are not prompt about cleaning up the mess. Thrice in a month, I have noticed a stench here.