"Wife's Bike via Halfords C2W"

Had a very good experience getting a bike from this shop for my wife via Halford's C2W scheme, which I anticipated to be a headache. Called the shop and was advised to email in and someone would pick it up online - very helpful person arranged the whole thing within about an hour including redeeming the voucher and reserving the bike. A week later her bike was here and delivered.

The bike after about 3 weeks developed an issue with one of the brakes - I called the shop and they advised I could either bring it to them or if more convenient take it to a local Scott dealer. Even though I'm not too far away, its far enough, and I have a shop closer so took it there. Les's Cycles spoke to the shop and warranty work was arranged, a week later the bike was fixed and has been great since.

"Ordered my little boy 24” Scott’s bike"

Ordered my little boy 24” Scott’s bike. Had to have it delivered to parents address and stored in a unit due to having a small house and needing to keep away from little boy until Christmas. Payed to have a built and dropped off Christmas Eve night to see they had send the wrong size and sent 20”. My boys main present.. could not let him wake up Christmas morning without a bike. Sent numerous emails where I felt like they weren’t apologetic enough and had said I should have checked prior. However if they had done their job correct in the first place then it wouldn’t have happened. Got told they would swap it but they would collect the bike first and wanted it in original packaging although the box had been disposed of as the bloke who kindly built it for me was none the wiser. They would only collect the wrong bike first and then deliver out the new one later date as they didnt trust I would give the bike back. Told me if I would keep the bike they would offer me an additional £40 refund as they believe their prices are the best around anyway. Overall customer service felt very let down. Forgetting to add that they missed off the helmet from the original delivery also and when I emailed they told me they sent a replacement one out but not in the original colour I had opted for.

"Brilliant service just when it was needed"

When you're out for a quick ride around Canvey Island and your chain breaks, it's handy when it happens so close to a great bike shop. A round of applause please for lescycles.co.uk, who came to the rescue. The team there really know what they're doing. I know where I'll be getting my next bike.

"Can't fault the customer service"

Can't fault the customer service. Bought two bikes for my twins birthday, once I made the final payment the bikes were both shipped the same day of the payment. Communication excellent. Thanks so much.

"Scott 770 "

Scott 770 excellent service got my new bike delivered today first rate service highly recommended.

"Bike took a little longer to arrive…"

Bike took a little longer to arrive than I was expecting, over a week, however, they had already built it up and set it up so there was very little I had to do but ride it! Excellent service, would definitely HIGHLY recommend! I'd buy from these guys again for sure.

"Excellent!"

An excellent company with competitive prices! Delivery was quick and easy to contact with an queries, I would definitely buy from the again.

"Excellent service"

Excellent service. My daughter's bike was delivered fast and what little assembly was required took just a few minutes. Great price too!

"Scott Addict 40"

Purchased a scott addict 40. Bike was delivered 2 days after being purchased. Arrived early am of the 2nd day. Bike was packaged safe & secure, however the box was bumped in transit - causing a little dent on the rim.

The team were quick to offer a replacement rim and they supplied me with lights & bottle cages as an apology for the inconvenience.

Great service & communication. Would happily buy another bike from the team.

"I found very helpful brilliant service…"

I found very helpful brilliant service would highly recommend will be using again