"Nightmare at Medly Pharmacy in Boulder"

Working with Medly Pharmacy in Boulder, CO, has been a nightmare. I recently had a severe infection and the antibiotic prescription was sent to Medly. I tried for two days to get my meds, calling repeatedly, with no response. No one answers the phone or returns your call if you leave a message. By the second day without my antibiotics, the infection had gotten so bad I had to go to the ER. Thanks Medly for the horrifying experience.

"I want to thank Navelle the store…"

I want to thank Navelle the store manager in the Philadelphia branch, I had a issue with a prescription, he took over the phone call and within 5 minutes my issue was resolved. Tha t is great customer service.

Thanks

"I’m in PA"

I’m in PA. Cannot understand the negative reviews, all I can say is, my DR faxed the prescription to them, and it was at my door within 2 days. When it came time for renewal, I called them, and it was delivered again the next day. For emergency prescriptions, if I didn’t receive it within 24 hrs, I would have called until the issue was resolved.

"The experience I have had with Medly…"

The experience I have had with Medly has been embarrassingly horrendous and unacceptable. It has been 20 days since my doctor sent my prescription to Medly, and I have yet to receive it. On top of that, Medly customer service has been extremely unresponsive and unaccommodating. The responses I have gotten have been sent several days after my initial inquiry and have been extremely cryptic with no real update on the status of my prescription. This is medication I need and not some discretionary purchase I can wait to receive, yet Medly does not seem to recognize that they are single handedly responsible for negatively impacting my health and well being. My doctor convinced me to switch from Capsule to Medly, but I will surely never be using Medly again and will be returning to Capsule after my case is resolved, if ever.

"Just thankful for the service.."

The Medly pharmacy is best in the town, throughout my pregnancy all the imp injections and medicines were made available on time, if my father was unable to visit the pharmacy they used to make sure to deliver it by evening. Their staff look after each customer very carefully, and they are really nice to them which I liked the most. Their medicine are authentic, and if u want to get it to ur home urgently, they can arrange it to by the evening or within 24 hours.

"AMAZING Customer Service - A team that cares"

Prior to my neurologist telling me about Medly Pharmacy I had the most difficult time getting my medications. I am disabled and can't leave the house without assistance. I am unable to stand for more than about four minutes so waiting in line was difficult. Then COVID made it that much harder. I cannot brag enough and give KUDOS to the staff at Medly for the most amazing customer service and utmost patience. They are always so very pleasant and willing to go the extra mile to assist. They have a strong understanding of helping those with chronic illnesses/pain. I have recently moved from MD to NJ and I notice the exact same effort and strong customer service with the NJ staff. I tell them as often as I can that they have made such a difference in my life and have given me such peace of mind.

Thank you Medly staff.

"Its been 3 days I'm waiting for…"

Its been 3 days I'm waiting for delivery.....for my little son. I need to use medicine asap....and they keep saying that delivery men will come tmr...he never came...

"Waiting Forever for a Prescrition"

Called in to check in on a prescription on Monday. Was told they would send to the pharmicist and i would get a return phone call that day to schedule the delivery. Of course they didn't call and I had to call again the next day and wait on the phone for another hour or so. Was told they would schedule a delivery for the next day. The next day came and - guess what? - no delivery. On hold again for another hour to see what happened this time. This place used to be good - not anymore. If you need a prescription anytime in the next week you can use these guys. If you need it on time - go somewhere else.

Hint to Medly - why don't you hire a few more employees to answer phones??? Are you too cheap?

"This pharmacy has fallen..."

I’ve been trying to get a critical prescription for 10 days. It was promised a week ago, and again on Monday, and again yesterday, and then by noon today..... it’s still not here. I spent three hours on hold yesterday and am back on hold again today. Don’t know what’s happened to a good pharmacy, but they have fallen hard and can’t seem to get back up.
UPDATE...after a one hour hold, I was told my delivery will be next. Rep blamed the poor service on delivery cars breaking down, and hour+ Hold times on staffing problems .... which she says are being addressed....we’ll see.

"The medication would have been $1200…"

The medication would have been $1200 with my Medicare prescription plan. Medley filled it for $25 copay and delivered it to my front door.