"Worst Customer Service ever do not buy from this company!If it would let me I would give them a…"

If it would let me I would give them a "0". You call their "customer service number" and get caught in an infinite loop nobody ever comes to answer your calls

"Power Smart is a dishonest company"

Power Smart is a dishonest company - at least for it's affiliates. I joined their program only to find out they have a low 2% commission - not worth promoting so I left it alone. I never received any email or communication. This morning I saw they decided to leave a negative review because they hadn't gotten any sales. What?! They didn't bother communicating at all unlike other companies and like I said, a super low commission isn't enticing. This brand is definitely unprofessional and to leave feedback when there was no interaction or communication with them. Not a brand I would recommend supporting.

And judging by customer experiences this is not a brand I would want to support. Shoppers and buyers beware.

"Numerous calls and emails unanswered…"

Numerous calls and emails unanswered needing an auger belt for my snowblower.

"Disappointed"

This is the worst customer service ever. I bought a snow blower that is now leaking gas. No one in my area will service this snow blower because they have hard time getting parts from this company. I tried to call to find out if there is a service area near me but I just keep getting thrown in a loop and never really actually speaking with a person. I have also sent several emails with no response. Can someone please reach out to let me know where I can get this thing serviced. I will never by any powersmart products again!!!!!!

"Worst customer service ever"

We bought snowblower in Sept. Used for first time in January. After just total of less than two hours use auger belt broke. Tried calling customer service and was placed on hold each time for over half hour just to be told there is nobody available at this time. Tried emailing support no replies. They have the worst customer service of any company. Have even gone as far as expressing my disappointment and no acknowledgement. Also no replies back for 7 to 10 days when I do email them. I have never dealt with a company with such horrible customer service.

"Order11290568042495454 Number"

Order Number : 1129056804249
I bought this electric snow blower in august of 2023. Winter has come and I had to use it. I discovered that I can’t push blower forward on concrete sidewalk. It was really difficult to push snow blower even on smooth asphalt.
I sent email to the company on the January 16 and January 17.
On January 19 I contacted company by phone. It looked like provided phone number belongs to a different company and not to the PowerSmart. Nobody picked up a phone.
Don’t buy this terrible product. It does not work.

"Customer Service VERY POOR"

Customer Service VERY POOR . Contact Information on Web site doesn't work or is getting ignored . I have a question that would take maybe a minute to answer by Email . Sent a Email 24 hours ago I still have not heard back .

"Very Poor Customer Service, Poor Quality Product"

I bought a PowerSmart PSSW24 24 in 2121 cc 2-stage Electric Start Gas Snow Blower on March 09, 2022.
This is the first time i have used and it didn't start, It is under warranty till 2024, so trying to reach customer care.
The IVR sucks, I have called 8 times and waited around 40-50 minutes each time, After waiting for so long the IVR says, Press 0 to speak to an operator and 1 to dial by name., and it got hung up. Seriously.?
They need to update their outdated cheap IVR.

Never buy anything from this company., Poor Quality, Poor Customer Service and Poor Reliability.

"Worst Customer service company I have…"

Worst Customer service company I have dealt with (Power Smart USA)trying to replace a snowblower part and no one whatsoever has helped me out at all, zero return calls zero email returns so I recommend buying a different brand for your needs I could've had used my money for a much better brand ,I hope everyone reads this and realizes this is the worst service possible YES!!! take your money somewhere else and buy better /reliable machine , I wished there were 0 stars to give .

"I purchased a power smart…lawnmower"

I purchased a power smart self-propelled lawn mower. On April the 10th 2023. A month and a 1/2 after I received it. The lawn mower stopped working. The engine would not start. So I called the company. And the lady told me the particular engine that I had. They have lots of problems with them and they are not selling them Anymore, they are giving refunds. I still have not gotten my refund. And every time I call,the phones do not work. I get knocked off when they say I'm next in line. Nobody answers the phones. I just want my money back. 😞