"False Guarantees and Poor Customer Service"

I had a terrible experience with this company. They claimed to guarantee results within 2 hours, but it took them much longer to deliver. When I asked for the results and compensation, they tried to gaslight me by claiming I had booked a different service, which was not true. Even after correcting them, they still failed to admit to their mistake. When I asked for compensation, they were unhelpful and rude. I would not recommend this company to anyone. Their false guarantees and poor customer service make them unreliable and untrustworthy.

"Great experience"

I booked an ear wax removal appointment in Birmingham, the whole process from booking to appointment went really well Amina was very lovely and professional taking me through everything I would need to know as well as after care, I'd made sure to prep prior which made the whole experience go smoothly and quickly, I was grateful that I'd been able to get an appointment quickly.

"Avoid if at all possible. Randox far superior, cheaper, helpful and professional."

Booked through website, having selected Manchester. When the booking came through it had automatically adjusted itself to Birmingham as the Manchester site is now closed.

I contacted support to cancel as an appointment in Birmingham is useless... they sent me a copy of their cancellation policy stating cancellation not possible.

"High administration costs if you cancel"

I booked an appointment with this company for a lateral flow, all very easy, charge £45.
Within 5 minutes I had to cancel as I found out that I needed a test within 24 hrs and not 48 as I had booked.
They agreed to cancel the appointment but charged me a £35 administration fee.
I completely understand that the error was mine, but the admin fee charge was ridiculously high.

"Eastville Pharmacy Bristol brilliant service"

After a very stressful 24hours at Bristol airport and last min changed of holiday!! We needed a fit to fly lft for 3 of us out of a group of 11 going to early morning flight in July.We went to eastville pharmacy in Bristol fishpond had booked one lft however suddenly realised we needed 3 5.45pm we was flying at 6am so had no other time to get it was so worried but the lovely girl agreed to fit us in she was amazing and got results in 30mins.We couldn’t thanks the Pharmacy and pcr lady enough!!

"Amina @LOCAL PCR HEARCARE was so…"

Amina @LOCAL PCR HEARCARE was so perfect! She was gentle and considerate and make me feel comfortable and safe. I was so so happy my right ear unblocked after ear wax removal

"Amina @ Local PCR was amazing"

Amina @ Local PCR was amazing! She was so calm and reassured me of the process of micro suction for ear wax. She was gentle and considerate and I really appreciate coming and finally getting my left ear unblocked. Thank you Amina! You’re a star.

"Booked and paid for Fit to Fly antigen…"

Booked and paid for Fit to Fly antigen test on line 16 June - cost £65. Two weeks later test is priced £45 on line (thought we’d check as we’d heard from others they had paid just £45 after we had booked). When I queried it with number provided by test site the call handler just said the price fluctuates. I’m not happy with this response as there’s no explanation as to why the £20 difference. Beware!
Test otherwise was efficient at Whitewater Test Centre, Hook. Results back in two hours which made it super easy. Just the pricing discrepancy which we would not have known about had friends not booked theirs at same place. Can they charge just what they like on a whim?

"Not your average Company"

Arrived at 11:59. Appointment was at 12. Straight in and ran me through the process.
Made me feel comfortable and at ease.
Wouldn’t of thought having someone stick a swab up my nose would be a pleasant experience but here we are.
Zee was respectful and efficient regardless of me scrunching my face up making her job twice as hard. Again. Patient. Informed of my flight tomorrow at 6:50. Made sure to make a note so that I get it ASAP. Excellent service and remarkable social skills made this process more than just your PCR test.
Cheers.

Marc

"PCR test"

PCR test
Rif, she made the PCR appointment to fit with the 48hrs required travelling to Hong Kong. Very friendly, patient and professional. I will recommend friends.

The test was diene earlier today by Zee, she was also friendly, efficient and professional in taking the sample and confirmed to me that I will get my ISO certificate before my flight in the late afternoon.