"Nice shop"

Nice shop, Very happy with service and value

"Great practical plant advice. "

Went into Hanleys last week to get some houseplants. They always have a great variety. The lady that advised me was superb, Sam gave me really valuable advice and suggestions. Planned on getting one, went out with 3 of them. Really great service from your staff. Well done Hanleys, and thank you Sam. I really enjoyed our interaction.

"Fantastic customer service"

Fantastic customer service from Hanley's. I placed an order and unfortunately the items weren't in stock. I was informed in good time by Alex and a refund was issued very quickly. I would highly recommend.

"Terrible attitude of owner Mr James Hanley "

If I could give no stars I would - just been to Christmas Shop in Frankfield with my wife , daughter and 2year old grand daughter and witnessed the most rude and obnoxious person in a shop -I think he must be the owner ( now been on internet and established he is called James Hanley and is the owner )because any business would have surely dismissed him already - I note that in 2023 someone says the same !
We selected a few items largely overpriced but it's a Christmas shop and you expect a bit of a mark up - my granddaughter loves areoplanes and there was a Christmas tree ornament with an aeroplane carrying a Xmas tree - she was so excited but in that moment of excitement managed to drop the plane and breaking it - obviously we would expect to pay for breakage but before we had chance to pick up the ornament the owner was straight over and without any empathy or customer service demanded we pay for it immediately -he stormed over to the till with the broken ornament and lectured the shop assistant to take payment - he was so rude /we went to till and the assistant was polite and embarrassed and we paid for all our goods including the few euros for the broken ornament which we replaced -
My wife went to speak with Mr Hanley to tell him how rude he was and he threatened to lock the doors if he ever saw her again approaching the shop .
Honestly it was such a horrible experience and Mr Scrooge ( Mr James Hanley ) the owner doesn't deserve to be in a Christmas shop - wrong attitude / no customer service and thoroughly unpleasant and unfriendly person -hard to imagine how long his chain is .....,

"Very rude staff"

Extremely beyond rude staff. Over priced and whatever you do don't break anything as they will accuse you of being a liar..do not shop here!!!!

"Neglecting Animals"

The owner of this shop is knowingly keeping axolotls in extremely poor condition. They are not being fed sufficiently, leading to them eating each other alive in the tank. Every one of them has wounds and missing limbs.
When confronted in March, the owner lied about rescuing that batch and wouldn’t be stocking again. This is one of many stories he has given to others who were concerned along with buying them from a “buddy”.
The water conditions are so poor that the animals gills are almost non existent. Following my initial complaint he added a sponge filter and a couple hides, making it look a little better. But the animals are in the exact same condition.

"I have a community tank 54 litres with…"

I have a community tank 54 litres with different species of tetra,I purchased 6 platy,s from Hanley,s , never again my tank got ich and had to be treated I got rid of the platy,s ,also the chap in the fish is a arrogant very bad manner stay away is my advice

"I have never experienced such lack of…"

I have never experienced such lack of empathy in your store before. I was in to buy a plack or two for my dad's months mine and was approached twice to say they were closing, which I was aware of but wanted to get the right placks , even as he could obviously see I was hurting emotionally he then told at 6.03 that he needed to go home to. I will never come back to your store which is really disappointing to me as it was always my favourite flower shop

"Excellent customer service "

Myself and my husband weren't sure which plant to buy! We meet Sam and she helped us find a plant and she was really really good with her knowledge about this particular plant that we had picked up! Very helpful will definitely visit this garden again! Sam is excellent- Louise

"It’s such a pleasure to walk around the…"

It’s such a pleasure to walk around the garden furniture shop . Jim is always very helpful and friendly and a pleasure to do business with,