"Venlig & hurtig ekspedition!"

Venlig & hurtig ekspedition!

"Kan kun anbefales!"

Altid god service uanset om man handler på jeres hjemmeside eller butikken.
I butikken bliver man altid mødt med et smil og ekspertise i højklasse.

Jeg er en virkelig glad kunde som kommer igen og igen.

"First and last time shopping at Petlux"

The order was prepared and shipped quite fast. The problem started due to the inability of Bring delivering the package at home. The lack of petlux’s empathy and understanding that I cannot walk for 20 minutes in -13 degrees (+20 to go back) in order to pickup my order, was very interesting to say at least. They stated that I cannot return the package just by not picking it up but that I should go and pick it up on my own (and then return it in the end if I wanted to) Bring on the other hand addmitted they never managed to deliver the order at home and that they will try to make another “delivery at home” attempt. The tracking number just states the package is going back and forth from pickup point to pickup point. The shop is unable and not willing to help so, be aware!

At this point my expectations to get the order are very low and consider that I will not get a refund either.

Edit: Based on your answer below that Bring attempted to do a home delivery for a second time (the first one was not done anyway since I called them and told me that) it is of course not true. I have your email stating that Bring did not agree to make a second home delivery attempt and thus you are going to refund me as soon as the items will get returned. The items got returned and you partially refunded me for a situation that was not my fault. Yes, this is lack of empathy and poor customer service. My assumption is that you just enabled the most convenient way for delivery with Bring to cut costs and since they did not get paid for home delivery they just bring the orders to pickup points. The same day your order was delivered to a pickup point, I received from them, another package. So, it is not Bring but something is going wrong with your e-store and poor support to new customers.

"Super tilfreds"

Super hurtig levering. Lækre produkter. Ikke sidste gang jeg handler her. Kan helt sikkert anbefales.

"Østerbro petlux👍🏼 - Frederiksberg petlux👎🏼"

Jeg tager normalt altid til Østerbro petlux for at købe kattemad som mine katte har været glade for og det er mega sundt så det er et win-win.

Dog ville jeg siger at i skal holde jer langt væk fra Frederiksberg petlux, da damen derinde var vildt uhøflig og meget arrogant. Jeg tog derind en gang og kommer aldrig tilbage til den på Frederiksberg. Jeg ved ikke om det var diskrimination på grund af at jeg bærer tørklæde og er araber fordi hun virkede mig sød mod manden foran mig.
Ville højt anbefalede Østerbro 10/10 stjerne til dem, det er nemlig derfor at jeg er på 4 stjerne fordi Frederiksbjerg fortjener ikke andet end en eller stjerne hvis ikke 0.

"Petlux is my favourite pet store in…"

Petlux is my favourite pet store in Copenhagen. I always find a great variety of good quality products and reasonable prices.

"Virkelig god kundeservice"

Virkelig god kundeservice. Den dække jeg ville købe var udsolgt i en butik og så sørgede de for at den lå klar da jeg kom i den anden butik. Medarbejderne giver sig god tid og god rådgivning. Meget behageligt miljø hvor dyr også er velkomne.

"Virkelig sød"

Virkelig sød, personlig og opmærksom ekspedient

Varerne er vældig god kvalitet, men i den dyre ende.

"Produkterne fejler ikke noget"

Produkterne fejler ikke noget, men jeres leveringstid er alt for lang.

"Super service"

Super service, gode produkter!