"Excellent customer service and product"

Bought a gorgeous Montane jacket. Delivery was really quick. I was worried about the sizing but after speaking to a staff member via phone receiving bed my jacket perfect size. Absolutely love it! Thank you. Highly recommend.

"Bought a coat less than 24h ago for a…"

Bought a coat less than 24h ago for a great price, already delivered and is super nice.

"Having recently made several purchases…"

Having recently made several purchases from The Climbers Shop, including trail running and climbing gear, and I couldn’t be more impressed. The team at The Climbers Shop really stands out for their Lake District and ultra race knowledge, which is invaluable when choosing the right equipment for my needs.

What truly sets them apart is the personal touch. They don’t just sell gear; they genuinely use the equipment in the same races and activities I do, which means the advice they provide is based on real-world experience. Whether it’s for a race or a climbing expedition, I trust their recommendations without hesitation.

The customer service is top-notch; always friendly, attentive, and ready to help with anything from gear selection to race tips. It’s clear that they care about their customers, and their passion for outdoor sports shines through in every interaction.

If you're looking for expert advice, quality gear, and a company that understands the challenges of outdoor adventures, I highly recommend The Climbers Shop.

"Fantastic price, fantastic service"

I bought a pair of Outdoor Research Ferrosi trousers online and they arrived the very next day. Fantastic price for an item many shops don’t stock in the UK and a fantastic service.

"Bought a pair of Women's La Sportiva…"

Bought a pair of Women's La Sportiva shoes, was very impressed with Chris and his advice. There were a few other customers in the shop, but the numerous other assistants seemed to be talking to each other, didn't seem to be doing very much.

"Dishonest company"

Dishonest company. Warning. I bought boots on their website they were priced at £109.00 paid the money. And then the next day was told they couldn't find the boots and sent me my money back. I went back on to their website only to find the boots are actually in stock but they now put the price up to £180. A totally dishonest company full of lies and scams. I won't bother with them again if they can lie to their customers God only knows what their customer service is like it anything goes wrong and quite frankly they don't deserve anyone's business of this is how they behave. I have posted on other walking forums to warn of such a company. I will also avoid Joe Brown's who are linked to the company. Don't let yourself get disappointed with this company avoid at all costs and you an honest company who deserves your business. I have taken screenshots as well to prove their dishonesty. UPDATE after your reply. I am not a liar, and I took a screenshot on your website so you know you got caught out by this.

"Just bought a Totem cam from the shop…"

Just bought a Totem cam from the shop in Ambleside, the staff was really knowledgeable and shared a lot of experiences and local knowledge of the climbs in the area. Great help I’ll be back to buy from them again.

"Great technical support and advice."

Excellent technical support and advice, they helped me to choose the right boot for snow and ice conditions with a matching set of crampons. The staff shared their considerable experience, really quite a masterclass and one they could be charging for. The price was comparable with on-line and £30 less than a similar shop. The advice was priceless, I feel much safer going back to Scotland this year.
My son bought a similar pair at the same time which turned out to be slightly too small, they were exchanged promptly and without any problem.
Thank you!

"Be very careful buying here"

Be very careful buying here, just bought Hagloef trousers in shop with a label price of £150 discounted at the till to £127 only to find out later that the rrp was only ever £90 at Hagloef. To make it worse Hagloef discounting them to £63 so I could’ve bought two pair - that’s me finished with trusting physical shops will search on line for best deal as loyalty only works one way. I gave them the opportunity to address the situation but a discount off future purchase is hardly helpful when the start price can be more than double the price in the first place

"Super speedy"

Ordered midday on Friday and arrived by 10am Saturday - super speedy! New boots ready for some Scottish winter climbing! Thanks!