"Great service Leatherhead branch Mike…"

Great service Leatherhead branch Mike was a great help got a bargain when they had a sale .
Thanks guys
AMIN

"AVOID LIKE THE PLAGUE!!"

AVOID LIKE THE PLAGUE!!

I bought a bed back in May and received damaged in 2 places. After multiple phone calls, voicemails, and emails not one person has the courtesy of getting in contact with me in regards to this!!!

They even replied on this review saying to contact them on an @office email and nearly 2 months have passed and nothing. Absolutely shocking behaviour.

"DO NOT ORDER FROM THIS COMPANY"

They sell broken or damaged beds and when you want to return they refuse and refuse the law under the consumer rights act. I will be taking you to court and reporting to trading standards

"Everything here is grossly overpriced"

Everything here is grossly overpriced. I went there to buy a MLILY Dream Nano-Cool Ice 4000 Pillow - was told the price was £120.00!!! Shocked, I left. I then bought the same pillow from Mattress Next Day for £49.95 + £9.95 delivery = £59.90 - that is 50% of their asking price! AVOID AT ALL COST.

"Faulty bed and no contact"

I bought a bed back in May and received a few weeks ago, the bed head and base had slight damage. I know these things happen, but after multiple phone calls, voicemails, and emails not one person has the courtesy of getting in contact with me in regards to this. Not ideal customer service I would expect.

"Hamseys Beds Be Care full"

I and the family have purchased beds from Hamsey's all the time , please be care full and ask the right questions and check these things .
1. check under the mattress on the top of the bed and feel how sturdy it is I had to put ply on top of the bed to stop mattress sag.
2. If your buying an otterman ask how much the rams can lift and when you choose the mattress ask the weight of the mattress
I have purchased two such beds but the rams cant lift or hold the weight of the mattress.
I have been in contact with Hamsey's over this matter but they haven't a clue of weights and power of rams .
All they did was send me a website that sells rams .
This complaint was brought to there attention two days after the purchase and i have asked for a full refund as the bed does not operate as it should but still not talking to me so I told them I would post on trust pilot .

"From the start Mike @ the showroom was…"

From the start Mike @ the showroom was just Fontastish! In as little as 10 mins he found exactly what we wanted and a two week delivery came through. We pieced it all together today, everything went smoothly, the fixtures were perfect and in little time we put our new super king together! We are tonight’s sleeping well, albeit my wife has further away from my snoring lol!
I must whole heartedly recommend Hamseys 10-10 for service, delivery by two wonderful guys, no fuss, no sweat, these guys deliver and do what they say! Look no further when looking for a new bed, thanks Mike and thank you to all involved! Top bed and I am so grateful :) kind regards Steff n Max - Epsom

"Excellent Service"

It was a fantastic service from when we started looking for the complete bed until when we got it. It was delivered and set up. Oh boy!!! Excellent service; I highly recommend 👌

- Joe

"Absolutely fantastic"

So happy with both the bed and the mattress that I ordered. I have not slept this soundly in years.

"Edit .. now nearly 5 months on and still waiting on a bedbase and headboard!"

Placed an order on the 7th May order form says 2-4 weeks delivery. I chased the order it it had been nearly 6 weeks to be told Due to an unprecedented increase in orders we are currently experiencing a slight delay in delivery times of 1-2 weeks. Have chased again to be told order will not be arriving until end of August! That’s 16 weeks. I do not understand how they think this is acceptable, it is not. I was happy to wait a few weeks after first delivery date but 16 weeks 4 months is terrible customer service. I will be looking to cancel my entire order of 3 beds!