"Oud Simplicity is 🔥🔥🔥"

Great price, fast delivery and the most compliments I’ve ever had from a fragrance.

"Excellent service and quality"

Excellent service and quality

"Excellent service"

Excellent service. Got my perfume in time and it is a genuine product. Highly recommend this shop.

"Good prices and delivered quickly"

Good prices and delivered quickly

"Lost a repeat customer due to terrible customer service."

Despite being a repeat customer and not having any issues with my past purchases, my most recent purchase the atomiser stopped working. Despite showing proof of the atomiser not working, they only offered a measley £5 discount to buy a whole new bottle. I first contacted them asking if they could direct me to wear I could get a replacement for the atomiser, they ignored me and then eventually answered asking when I purchased. I purchased on the 30th of January, I had used the perfume about 4-5times before the atomiser stopped working, so it's still a full bottle. I showed then video evidence of the atomiser not working. They claimed that as per TikTok return policy I can't get a return after 30days, but I didn't ask for a return or refund, just a replacement for the atomiser because the perfume is currently useless.
After checking my Consumer Rights, I learned that I would still be entitled to a refund or replacement as the item no considered satisfactory for intended use. Under the Consumer Rights Act 2015, I am entitled to a refund or replacement for a faulty product. A £5 discount on a repurchase does not resolve the issue, especially as it would cost me more than I originally paid. In fact, even with the £5 discount it still ends up costing most than what I originally paid because they've increased the price now, like they're trying to scam me into buying another one when the one I already bought is faulty.
What I don't understand is that, I've bought 4 perfumes from them, so clearly it's not like I don't like their products, I've left positive reviews before, so I understand why they can't do the honest good faith thing of at least offering to replace or offer a discount that covers most of the cost of a new perfume +pp.
I am quite disappointed by their response, I might understand if I was maybe a first time buyer, but no, I've been a repeat buyer and now they have absolutely lost a customer. I am business owner myself and I absolutely would never treat clients who have patronised my business especially multiple times like this. This is not an honest way to trade.

"good product"

good product

"A great product sold at a very…"

A great product sold at a very reasonable price in comparison to other retailers. Pleased with the swift delivery. A great service. Thank you.

"Good service 👍"

Good service 👍

"J'ai commandé de la France"

J'ai commandé de la France.
Articles conformes à la description et envoi rapide. Site fiable, je recommande vivement...

"Great products for great prices."

Great products for great prices.
Matt