"really bad quality"

SCAM!!
really bad quality. dont trust the photos in their web site. the case worth $5 each only. if i know this seller from china i think i will think again before i make a order.thanks for teaching me a lesson. i wont pay these kind off UNKNOWN SHOP again. send the wrong items also.

"Except for the uncontrollable shipping…"

Except for the uncontrollable shipping time, I will give 5 stars for other aspects. I like my galacase phone case very much! I bought over 4 of them last month! ! I will continue to purchase more as new designs come out!

"Poor customer service support"

In the end I have managed to cancel my order and get a refund, but it took many emails and negotiating with Galacase's customer service. The shipment was late from the beginning, that is why I asked for contract termination and a refund. I do not know about the quality of the products, but the whole process with me trying to check what had happened with my order and trying to get this refund was exhausting and very unpleasant.

"Amazing company !!!!"

Amazing company with incredible products, unique quality cases ! The customer service team are really attentive and helpful! The prices are worthy of the quality I highly recommend!!!!

"Quality below zero"

Quality below zero

"Excellent service and team."

I’m a very pleased customer regarding my purchase everything went smoothly and the colour palette, pattern of the phone case is awesome. Very good quality. Definitely will be ordering again from this company!

"SCAM- do not buy"

SCAM- do not buy. Take your money and send a fake order number that can’t be tracked. No response to emails requesting a refund.

"ABSOLUTLY HORRIBLE CUSTOMER SERVICE .."

ABSOLUTLY HORRIBLE CUSTOMER SERVICE ... BOUGHT A ITEM IT WAS NOT USEFUL NOR WAS THE PACKAGE OPEN - REQUESTED A RETUN LABLE and the service ...

Dear customer,
Thanks for your letter very much.
We do apologize for the inconvenience caused to you, we have been committed to providing customers with better and more satisfying shopping experience.
Our products was shipped from China. Since it was an international shipment, as a reliable seller, I think it is not good for your benefit. We are afraid that your return fee would be higher than the products which you paid.
If the package arrived without quality issue, would you like to keep this? We are sure it could be helpful in the future.
If you don't like this product, you can donate it to a charity or give it to someone who needs it. Please know.
So may I know your idea? If you have any other ideas, don't hesitate to let me know, We will try our best to solve the problem for you.
Much appreciated for your kindly understanding and help.
We are looking forward to your reply.
Have a nice day!
Best regards,
Vanessa...
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This is unacceptable. Where you ship from is not my problem. I do not want to keep the items as they are of no use to me. Per thew web site Sold by
Galaxlon and Returns Returnable until Jan 31, 2024.
No where it states a restocking fee - that is your problem.

"Galacase case!!!"

I don't believe those people's comments. I really like galacase products. Whether it is a product or service, it already has the responsibilities and services that an enterprise should have. I already have one of these and have been using it for a long time. It has long been one of the most durable and stylish phone cases available.

"I ordered two cases from their website…"

I ordered two cases from their website and paid over $30 a piece for them. the one case broke the second day I had it on my phone and the only option the company gave me was to pay $14 for them to send me a new one. even though it states on their website that they have a warranty on their product. the second case was so poorly made that it wouldn't have even protected my phone if it fell an inch from my hand onto a soft carpet. steer clear of this company they are absolutely ridiculous.