"Awesome Customer Service "

The representative was very knowledgeable of the products. After telling him what are needs and concerns were he suggested the motion detection. He was knowledgeable of what my mother’s insurance helped with.

"Good Customer Service"

I received a quick response to my inquiry and the person who took my order was extremely pleasant and helpful.

"The rep was very knowledgeable"

The rep was very knowledgeable. His demeanor was exceptionally kind.

"A bit of insentivity"

I am really upset about this. I ordered a medical alert device a week ago, was anticipating its arrival, and discover today that you've been contacting me by email (at least 2x) to alert me to the need to docusign the policy. How many times would you have emailed me before picking up the phone and calling? Do you realize that a good portion of your clintelle are seniors? I had actually been scheduled to be out of town next week; I'm glad that was canceled and that I will be here to accept delivery of my device. I'm just really disappointed. You accepted my money. You could easily have tied this into the call I have to make for activiation.

"Great explanations from…"

Great explanations from representative.Ease of order

"I think the rep got aggravated at me"

I think the rep got aggravated at me. Sorry

"Representative was very informative "

The representative that worked with me was great at helping and answering questions for me.