"Into heating were very efficient"

Into heating were very efficient, arrived when agreed and figured out a difficult problem with the heating thermostat. Would definitely recommend.

"Had my new boiler fitted by these guys…"

Had my new boiler fitted by these guys and they came in on the price I wanted and done a brilliant job, well chuffed I’ve found a decent plumbing company

"Excellent service"

Excellent service, trustworthy, professional and punctual. Recently I moved in this area and luckily I found Into plumbing. They quickly shortened out my boiler, Setup hive and plumbing.
Specially Darren has been extremely helpful and provided the best service. I highly recommend them.

"Honest and trustworthy"

Can highly recommended Darren and Into. British Gas told us we needed a Powerflush, at a cost of >£900.
Darren and his team managed to resolve our multiple heating system issues for almost half of what British Gas quoted us, and without having to do a Powerflush.
I found Darren honest and trustworthy to deal with and would definitely use his company again.

"Great service"

Great service - All promises were kept, the boiler we wanted was supplied and fitted on time. The price was excellent value, I could not fault the company.

"Excellent!"

Excellent!
The heating engineer phoned to alert me to his arrival in 10 mins. He took the trouble to take off his shoes, that I insisted was not required but he did it anyway . His manner was completely courteous and the whole service was accomplished without any fuss. He had to remove a few things from where the boiler is situated and put everything back tidily. He gave me some great advice on how to get the best out of my system but the main thing was he had our heating and hot water up and running same day.
Excellent experience.

"Probably the best plumbing company"

Usually you call a plumbing and heating company and don’t get a response these guy not only called me back within 5 minutes but turned up within 2 hours and got us back up and running fantastic

"Couldn’t be happier!"

I recently had the pleasure of using the services of Into Plumbing, and I couldn't be more impressed with the level of professionalism, expertise, and overall service provided by this top-notch plumbing company.

From start to finish, the team at Into Plumbing was extremely responsive and attentive to my needs. They were able to quickly diagnose the issue I was having and provide a comprehensive solution that addressed all of my concerns.

What really stood out to me was the attention to detail and care that Into Plumbing put into their work. They took the time to explain the entire process to me, and made sure that I was comfortable with all aspects of the repair before proceeding.

Overall, I was extremely impressed with Into Plumbing's exceptional customer service and high-quality workmanship. They truly went above and beyond to ensure that I was completely satisfied with their services, and I would highly recommend them to anyone in need of plumbing services.

If you're looking for a reliable, professional, and skilled plumbing company, look no further than Into Plumbing. They are truly the best in the business

"Not fixed issue, terrible communications"

Called out this company for an emergency leak in the bedroom and they came around to fix it. Paid by time and was here a while to say the least. However issue not fully fixed and slow leak still. Had other issues including the boiler and other radiator, so we called them back. We advised this was urgent as my wife was heavily pregnant and the work needed on the soon to be babies room. Completed before arrival and to cause less stress for her. They came around on the 12/04/2023. Where they attempted to sort the leak advised above and importantly provide a quote for all the work in worst case. Again I made it clear this was urgent to which they agreed would provide straight away. Again the leak was not fixed and also been over three weeks and still no full quote. Communications have been awful and had to chase constantly with them not coming back to me again and again.

Second time they attended (after emergency call out) they advised a day but failed to provide to give a rough time, even morning or afternoon. Had to chase twice.

Further details or bad comms.
17th April reminded of quote (urgent). No reply, no update and I again had to chase on 24th April. 24th April they asked for my email address (provided before) and they said they would send the quote (aware how urgent).
Again no emails, no comms and again had to chase on 27th April.
They then provided a half hearted (at best) part quote. Clearly not what I fully asked for. I immediately asked for them to send the rest and no reply again.
Messaged again on 03/05/2023 and you guessed it..... No reply. Ignored.

All communications via WhatsApp (seen delivered etc.) so no excuses.

The point is, this was urgent and they knew this. But they failed to stop a simple leak, their communication is terrible and not to be trusted. So many fake, bots, company friends adding positive reviews and feel some would like to know the truth.

I know like other companies, they will make excuses, but I have recorded all communications (emails, text messages and chats when attended) so can substantiate all of this easily.

"Top firm 👍"

So Thurrock council want to make me wait over 24 hours with no heating or hot water with a disabled child called this man in a state of panic and clueless and Daren has got my boiler working within minutes super speedy response and fixed the problem just as quick after a stressful week has restored my faith that there’s still good people out there highly recommend and a Friday night at 9pm as well top company will keep this number and highly recommend 😊