"Fantastic bikes."

I have seen many balance bikes whilst looking for my two year old and thought they all looked cheap! Then I took to the internet and came across Just Balance Bikes and they seemed fantastic and at a great price. I ordered one and it arrived promptly, very simple to assemble and just as I saw on the website it was indeed fantastic quality!! So so happy with the bike and would highly recommend this company to anyone.

"Very poor delivery times and zero customer service."

This review is about the company Just Balance Bikes and not the product I purchased.
It states quite prominently on their web page that paying £5.50 gets you next day delivery. After protracted email contact with the delivery company and Just Balance bikes it turns out not to be true.
Next day delivery is only available if you order before midday on the Thursday. After that it becomes a 4 day delivery,partly because they choose to use a delivery company that doesn't deliver over the weekend and partly because they bury the order before midday Thursday warning in the small print of their terms and conditions.
I feel they should remove the " next day delivery" statement from their website or display, equally prominently, the warning about a potential 4 day delivery.
To rub salt into the wound no one from Just Balance Bikes bothered to answer my emails until after the bike had been delivered basically saying, read the small print mate, not my problem.

In reply to your comments below.
The email you sent me about despatch still made no mention of a 4 day wait.
The tracking number did not become live until Saturday teatime.
Why do I need to check elsewhere on your site as to whether the delivery promised date is true when it clearly states in many prominent places " NEXT DAY DELIVERY".
There was no immediate reply to my email. I got a reply midday Monday after the bike had been finally delivered. But then no doubt you probably shut up shop on Friday tea time regardless of customer issues the same as your chosen delivery company do.
The bike in question is excellent by the way, unlike the third party distributors customer service.
P.S.
Because of the effort involved with this review, I hope I am successful in your monthly review based prize draw!!

"Excellent service"

Very informative reviews, competitive pricing, super fast delivery and top quality product. All round a fantastic experience. Would highly recommend Just Balance Bikes

"2 bikes"

I have bought 2 balance bikes for two grand children on separate occasions. Very happy with the service and the bikes. I had trouble assembling the first one and received patient and non jargon advice. I can think of just one improvement which would be delivery on a weekend for those who work.

"Fab bike, very speedy delivery"

Got bike for 2 yr old daughters birthday. Excellent choice on website. Chose this one due to universally good reviews. Bike is great, light and really well made. Great discounts too!

"Great service great price"

Quick delivery and all around turnaround really pleased with the product.

"Good product"

The balance bike came the next working day. Easy to put together...just the wheel saddle and handle bars. Attractive finish

"Good bike. Excellent customer service."

There was a broken part when we came to put this bike together, which was disappointing. However, very impressed by swift response to our complaint - new part sent out immediately. Our son has only been out on it once so far, he's very pleased with it. Seems robust, and lightweight enough for his age.

"All round excellence"

High quality balance bike at realistic price

"Helpful, easy and quick!"

I was looking for a balance bike for my 2 year old daughter. Read the helpful info on the JBB website, compared bikes (easy with the detailed specs), found they were cheapest on JBB and ordered. Arrived the next day in a box as expected and looking forward the grand unwrapping next week!