"Live streaming with NEXTGENXV."

My grand daughter was performing in a skating competition at Lea Valley Ice Rink on Sunday 26th November. Because I couldn't attend I purchased a ticket for the live streaming for £10. You order the ticket through NEXTGENXV. It works by clicking on a link via an email which is sent to you when you purchase the ticket. When you click on the link it comes up as TicketCo. I don't know which one of the companies does the LiveStream. At the specified time, I clicked on to view and all I could see was a black screen informing me that 'THE MEDIA COULD NOT BE LOADED, EITHER BECAUSE OF THE SERVER OR NETWORK ERROR, DUE TO APPLIED GEO-RESTRICTIONS (NOT AVAILABLE FOR VIEWING IN YOUR COUNTRY) OR BECAUSE THE FORMAT IS NOT SUPPORTED)?? I then tried on my IPhone (no success) and my partner tried on his Android phone (no success).I tried contacting someone, to no avail. Eventually, after some delay, I did manage to get the live stream. If a human being was operating the camera, it wasn't very good. It wasn't until 3/4 of the way through that the camera gave closeups of the skaters coming off the ice rink and into the holding area whilst they were waiting for the scores. By this time, my granddaughter had already performed, as well as most of the other contestants. Also, I was expecting to see a live stream of the giving of the medals which had been won (my granddaughters team won Gold). However, none of this part was shown. All in all, disappointed of the coverage. Probably wouldn't buy another Livestream ticket (not if this company is operating it), instead, I'll wait until I can attend the event in person.