"Amazing service from FYB Marine"

Amazing service from FYB Marine. Phoned to check for a new prop seal to be delivered to Lochinver in far NW Scotland. Sarah took the order and got it dropped at the post office to make a next day Royal Mail - delivered the following afternoon which up here in the Highlands is remarkable. Thank you!

"FYB provided an amazing service."

FYB provided an amazing service.

I had a really frightening experience with a nearly new Volvo Penta marine engine: it wouldn't stop, the starter motor was engaged and running and smoke was pouring from the engine compartment.

Despite the fact that I was in the Mediterranean, FYB could not have been more helpful. They quickly (and accurately) diagnosed that it was a problem with the MDI (control unit), checked whether it was covered by a product recall notice (it wasn't) and immediately shipped me a replacement part (the dealers in the Med. said they couldn't get one for weeks - and even then couldn't promise anything because it was out of stock).

Jerry could not have been more helpful (and knowledgeable). Sarah, who arranged the replacement part, was efficiency personified.

This is the first time I have been moved to submit an online review. I am doing so because they really went the extra mile.

"Do not use this company, aka fyb marine"

Company also known as fyb marine.

Placed an order in March for a Gulsweep £50 and had to pay £12 postage for a express courier, this turned out to be ParcelForce.
The parcel was apparently delivered to my address and signed for by me when I was not home (nor was anyone else), parcel is lost or stolen.
This company have been nothing but uninterested in my parcel going missing/being stolen, I am told by the sending company "it is out of our hands, we have no responsibility as we sent it with the post office", I said that they had booked this courier (parcelforce) so they had made the contract and it was down to them to chase and sort where my parcel was, fyb think this is not the case and they are happy they did everything ok and thanks for you money.
Parcelforce driver lied and said I had asked him to leave the parcel safe, he has never spoken to me (had this confirmed by the depot manager from Parcel farce).
It is now August and still no delivery and no refund, parcelforce (in mid May) tell me it is to late for me to make a claim against them, even though on there website it says you have to be the sender to claim from them.
FYB marine says they won't claim as it would be rejected and they have done everything they should??
I really am missing something here, what happened to customer service?

If there is any chance of anything you order going missing or you having an issue do not use this company, they have only interest in taking your money, be warned. Please

Still no response from company! Avoid at all costs!

still nothing now near end of October!