"Customer Service and New Design"

Thank you so much for communicating with me and making sure the leotard arrived in time for my daughters birthday Sunday. Your excellent customer service is much appreciated. She specifically mentioned the pro grip finish to keep the leotard in place, is much better than the standard finish.

"Exceptionally long wait refund"

Exceptionally long wait for a return to be processed and refund to be issued.
My item has been with them for over a month and I'm still waiting on a refund!

"Finally got my money back for Postage"

Finally got back my full refund including the postage I paid to have the item delivered. It’s taken nearly 1 month for this to happen. Milano refused to take responsibility from breeching the Customer Contract Regulations. At the time of writing I have received NO APOLOGY. Remember even if you send an item back that you don’t want they have to refund you at least the basic postage you paid to have it delivered. They don’t have to refund you the postage you pay to return the item.

"Pricey postage and inefficient refunds "

Nice gymnastic clothing for my son, but comes up very small. Also, there are two postages you can select - FedEx, which is over £6, and Royal Mail, which is half that, but is mainly used for Scottish customers and the rest of the UK can’t select the cheaper mail option. Not impressed. I was going to exchange my son’s leotard for a bigger size, but they wanted to charge £6.60 postage again (would have meant spending over £13 on postage for order and exchange for just a leotard!), so I asked for a refund. Apparently it takes 10-14 working days to get a refund from this company. How inefficient is that?

Update 4 March 2024: Milano’s reply to my review says they don’t control shipping rates - er, I know that (not sure if they’re being sarcastic or think I’m stupid!). But what THEY can control is allowing customers to choose Royal Mail as a postage option, which is half the price of the FedEx courier option that they only allow most UK customers to select.