"This item arrived on time well packed…"

This item arrived on time well packed perfect condition thank you would recommend you to others

"Used this company as our Celsi…"

Used this company as our Celsi fireplace was competitively priced with House 2 Home.
Delivery was arranged by independent courier as was coming from manufacturer- all very prompt..
after arranging delivery we were then notified that the manufacturer thought they may have sent the wrong fire. There was confusion with this which we accept wasnt house 2 homes fault and although they did try to notify us we wasted a day waiting for a delivery that didnt happen even after telling us it would still arrive and gave us instructions what to do if the wrong one turned up.
We did in the end recieve the correct fireplace but was more due to the courier sorting it out for us with the manufacturer , communication from house 2 home stopped....the courier even arranged a special delivery the next day because we'd wasted a day waiting for the original delivery....the service from the couriers was 5 star.
House 2 home have a phone line but it's never answered and they only let you contact them via email and in our particular case this wasnt helpful. We didnt even get a courtesy email to see if we'd actually received the right one in the end and after all the confusion and our time wasted it was the least they could have done, very poor!
The fireplace is fabulous but I wouldnt use house 2 home again to make a purchase.

"I bought a Carron cast iron fireplace…"

I bought a Carron cast iron fireplace from house2home and found them to be very efficient with competitive pricing. Their communication was excellent and shipping quick, fireplace is great. I believe they ordered directly from Carron so brand new stock, I recommend them.

"Avoid this company "

Be very careful with this company. My 85 year old mother ordered the wrong fire on-line. By the time she had realised it was not the right model it was 17 days since delivery. This fell 3 days outside their terms and conditions and as a result, they have flatly refused to consider a refund or exchange. Companies that believe in great customer service do what’s right, poor companies refer you to their terms and conditions! I would strongly recommend you avoid this company.

See below response. I rest my case.

"Good communication and good product…"

Good communication and good product would recommend

"Very competitive price and excellent…"

Very competitive price and excellent customer service. Contacted Tony several times before, during and after purchase - he was extremely helpful and knowledgeable every time.

"Beautiful fire!"

Beautiful fire, really pleased with my purchase.

Communication, purchase process and delivery all went smoothly.

Many thanks.

"Great company excellent service from…"

Great company excellent service from staff highly recommend.

"Great service and delivery of our fire"

Great service and delivery of our fire