"Update from my previous reviews"

Update from my previous reviews
Grand Sapphire called and expected me to accept 50% of the cost of the booking. This was rejected and deemed insulting. After consulting with a Manager, the hotel agreed full refund on the condition that I withdraw and remove my review. For the sake if any other persons suffering what we went through I refused tos do and the hotel stated they would sort out the refund with booking.com I have now received after 2 weeks, an email fro. Booking.com that the hotel would not refund me so I am taking both the hotel and Bookjng .com to Court Absolutely disgraceful way to deal with customers I am not going away which is obviously what these companies hope
Please see review if booking .com too

" Avoid at all cost !!!"

Absolutely disgraceful Room dirty, night staff couldn't give a damn when complained. Outside of hotel looked like ghetto , lots of cars revving their engines Groups of yobs screaming and shouting Worst of all no staff initially on desk , random people walking into hotel , no security We decided at 1.30 am to leave and drive the 4 hour journey home. Avoid this hotel unless you want to be slept deprived, bitten by bed bugs or potentially robbed blind.

"Hosted an event at the Grand Sapphire…"

Hosted an event at the Grand Sapphire recently. Was an incredibly tiresome experience, exacerbated by the quite frankly subpar support and customer service received by team. Was consistently provided conflicting information, elements of my events changed without being informed, and staff members were rude and arrogant. Staff would hold access to various parts of the venue “hostage” despite deposit being paid, and were not forthcoming with information. Event planning was made even more difficult, as it was dictated by staff members, personal schedules. Every attempt to escalate my concerns was met with disdain and lack of accountability, nor was taken seriously. Event management also attempted to change event location on the morning of the event as means of apology, a disorientating change which further reflected their lack of understanding of my needs. Staff were also physically unhelpful, asking insulting questions, and incapable of offering assistance, opting to watch us carry in crate after crate of beverage, instead of offering a trolley. Cold room storage was abhorrent and dirty. Witnessed staff spitting in kitchen.

"Great"

Great. Thanks.

"We held a fundraising dinner for 130…"

We held a fundraising dinner for 130 people. The venue coped with our ever changing numbers and were extremely helpful throughout the weeks beforehand as well as the evening itself. The food was great too

"We stayed at the grand sapphire Hotel-…"

We stayed at the grand sapphire Hotel- met a lovely receptionist called Martyna- we lost our room key she was extremely helpful and very welcoming would defo stay again due to the level out service - 5 *

"Bad hotel"

This hotel has a venue attached
If you want a good night sleep dont stay here
100+ guests in the car park at 2 am letting of fire works shouting celebrating
No warning given of such event before you stay so check ahead if you need sleep
Attitude towards paying guest unbelievable

"This concerns the Spice Village…"

This concerns the Spice Village Restaurant contained within the hotel. The guy took our booking over the phone but when we arrived, we were told the restaurant is closed. Why did he take our booking? No sign outside pointing to the Restaurant and no disabled parking in front of the hotel. We were not contacted or told they were shut on that day. Shan't try them again.