"False advertising"

False advertising. Booked an inspection from RAC that I had to cancel. Car was advertised as full service history from Bentley. 4 days from inspection I was told has no history. Following day was told it has part digital history. Asked for it to be sent over and then was ignored. Was dealing with Ahmed. One of the worst services I have ever experienced. Would not recommend. Wasted almost a week of my time and nearly left out of pocket for inspection.

"Would not recommend having dealing with…"

Would not recommend having dealing with Blackstone's Drogheda branch.. The staff in the service department are untrustworthy and disrespectful at the best of times.. I will now travel to Dublin going forward to avoid any dealings with them in the future...

"The way I was spoken to was disgusting..."

My partner purchased an Audi S3 from Blackstone Motors in Feb 2024 along with a warranty. At the time, everyone was very friendly and helpful. Recently he noticed the rear nearside window was not functioning properly, this was due to a frayed cable within the window regulator. Before any repairs were made, the warranty company were contacted. He was told that it would not be covered as any type of cable failure is excluded from cover.

I contacted Blackstone Motors via email for some advice and received a phone call the next day (I did not catch the man's name). After getting my name wrong to begin with, he continuously shouted over me and did not listen to a word I had to say.

After telling him what the problem with the car was (which had been diagnosed by an Audi garage), I was told I was wrong. He said he has owned three Audi S3s, which have all had the ‘same’ problem of a faulty window switch. I was told we were lucky it was just a ‘minor’ problem, as it could have been much worse. I would like to think that he does not speak to all young women like this. How he thought speaking to customers in this way was acceptable is beyond me.

I completely understand the fact they may not be willing to cover the costs of the repairs, but the way I was spoken to was disgusting.

"Great service selling my Audi S5 to…"

Great service selling my Audi S5 to Blackstone Motors, smooth easy transaction after being let down via another firm! Great bunch of guys!

"Overcharged for unnecessary changes"

What a sad day this was. I booked my car service four weeks ago just to be safe. We are going on a road trip with the family and I wanted to make sure all was well.
My car did not need a service as such but I wanted to make sure the tyres were fine. The car is a two year old car with low mileage. I wanted to abide by the rules and went to an Opel garage for the sake of the warranty. Anyway the cost was 615.00 Euro for the service. Outrageous. When I queried it I was told it needed all sorts of new parts - an air filter, pollen filter, spark plugs - and one new tyre. I. was fine with the tyre. I had to wait all day to get this done. I got to talk to the manager and remained calm and told him the cost was outrageous. He gave me all sorts of ridiculous explanations for the price. It was like being in Fawlty Towers. I knew I was being overcharged and also wondered was it because I was a woman surrounded by men who took advantage. Anyway the manager reduced the amount by 100 euro. it was still a huge bill to pay for a gorgeous car that is almost new. I paid with gritted teeth and went. I had to come back as a warning light came on about reinitialising tyre pressure. the mechanic just went to the dashboard and never checked the tyre pressure. I went off again and the same thing happened . I decided to go to my husband's mechanic on my way
home who fixed the problem and confirmed my suspicions that I had been hugely overcharged.
It is very sad when you can't trust a garage.
Anyway good people out there be careful where you go for a car service. You have been warned I wish you all a smooth journey.

"Best sales rep I ever had the pleasure of doing buissness with "

Soon as I went inside I met with paddy donnery sales rep he was so chatty and cheerful, and got straight down to buissness and within 10mins I got my trade Inn price and the price of the brand new nissan qashqai I was delighted with the prices and we done the deal straight away. So in my 27yrs of buying new cars I never once experienced such a genuine sales rep and made the whole experience so brilliant not one bit of stress he's so well experienced and sure knows his stuff. I highly recommend I didn't get My new car yet but please god in two years time I will most definitely be back. Thank you paddy at blackstone nissan cavan.

"Absolute pleasure to deal with"

Absolute pleasure to deal with, from the first phone call to collecting my Nissan GTR.
Everyone made me and my wife feel welcome and gave us as much time as we needed to make the jump into a great car..
Omar and the team at Blackstone Motors (including the parrots) where brilliant..
So happy with the smoothness of it all..
Will more than happily use them again in the future..
Thank you all..

"Great advice on what options were…"

Great advice on what options were available. Picked a Clio - great car. Five stars all round.

"Salesperson Stephen"

My wife and myself only went in to have a look at options in Blackstone Motors Drogheda for an upgrade from our 2nd car and straight away we felt listened to and the Stephen made the experience from good to amazing. Love our new car and look forward to dealing with this absolute gent again.

"Trade in price difference. Hi I bought a Renault master off these…"

Hi I bought a Renault master off these in 2021 new . They where really good to deal with and gave me a really good trade in price for my Renault traffic . Two years later I want to change again and go back to a Renault traffic . I knew they had gone up in price. They offered me 18500 for my 2 year old Renault master witch was in super condition and only 63000 klms on it . I taught this was a very low price considering I bought it off them . A few days later I went to Windsor Renault in airside and they offered me 24900 for my van off a new traffic . How can you justify the difference in trade in price. It's unreal to be honest. Needless to say I have ordered my new traffic with Windsor Renault. Would of liked to do the deal with Blackstone motors but way off on my trade in .