"Sold an item via Etsy"

Sold an item via Etsy. They recommended USPS and Shipsurance. I buy their shipping insurance to cover the $2100.00 value. I buy signature required from USPS. The recipient never receives the goods and files a claim, Etsy takes $2000.00 out of MY bank account and gives it right away to the buyer. USPS says the parcel was signed for and delivered. The buyer claims it was not delivered. Shipsurance denies my claim. USPS denies my claim. You can't do honest business with Shipsurance or Etsy. No help. Cold Shoulder. They obscure the truth and their exemptions in the legalese & fine print. Best to avoid them. They represent the worst in shipping insurance.

UPDATE: readers, ETSY took 2000.00 from me without warning and “refunded” the buyer. Clearly, this practice is super sketch. Avoid ETSY.

"Absolutely useless"

My small business has submitted multiple shipsurance claims and none of them have been paid out. We and our customers jump through every required hoop and get no response. Tremendous waste of time for us and our customers that just costs us money. This service is useless.

"Horrible Customer Service, Refuse to Pay a Cut And Dry Case"

After a package was missing for 6 weeks, they still refused to pay out the policy, saying the package was not guaranteed to be lost. Only paid out after I contacted the BBB, then sent me a letter saying they would no longer insure me! This is after filing my first claim and mailing hundreds of packages with their insurance.

"Tried to file a claim and received poor…"

Tried to file a claim and received poor customer service. Waiting weeks between email replies is unacceptable, and the person who was helping us did not seem interested in actually helping us.

"So easy to use"

So easy to use. Essential for our growing business.

"Processed claim very fast and…"

Processed claim very fast and efficient. Great customer service. Reliable insurance company.

"Fantastic Service, Lifesaver for Our Shipments!"

We are immensely grateful for the outstanding service provided by Shipsurance. They have consistently gone above and beyond to ensure our shipments are protected and any issues are resolved promptly.

Their coverage solutions have not only saved us time but have also provided peace of mind. They have proven to be a reliable partner, always delivering on their promises. Their quick response and efficient handling of claims and refunds demonstrate their commitment to customer satisfaction.

We wholeheartedly recommend Shipsurance to anyone seeking exceptional coverage and top-notch customer service. Thank you for your outstanding support!

"Shipsurance denied our claim"

Shipsurance denied our claim. We have shipped hundreds of Packages to Europe. Recently Etsy switched to Shipsurance and we were advised to use them by Etsy. Two packages were lost, and they paid the claim on one but denied the 2nd. Poor excuse for a company. Avoid them at all costs!

"Shipsurance worked great for me."

I recently had to file two claims with Shipsurance. In both instances, I received a quick reply with a list of the required documents. Every time I attached new documents, I was notified that the claim was updated. In one case, I received a partial refund, and in the second, I received the full coverage price for the damaged item. Both claims were completed and paid in about two weeks. All my correspondence with them was done by email. I was happy with the outcome and will use them again.

"Skip the UPS Claims Process, Shipsurance Is Better"

We ship fairly expensive hand made furniture and home accessories. Over the last 10 years, UPS has never honored a damage claim on any of our shipments, they've always found some reason to deny it.

I've always been skeptical of third party insurance in general, and after our experience with UPS, skeptical of shipping insurance in particular. But after a rash of damaged UPS shipments this year, we started buying the additional Shipsurance insurance on our Shopify shipments.

A couple weeks ago, UPS did their normal trick of drop kicking a carton out the back of an airplane, completely destroying its contents. We had Shipsurance on this one, filed a claim, and had a payment for the full agreed value in less than a week.

I will never ship another high value package without using Shipsurance.