"Poor customer service"

Having ordered from this Company several times in the past I placed an order and allowed over the 20 days indicated for the pan to be posted.
Still not having received the item I emailed sales only for my email to go unanswered.
Edit: Within an hour of my review being published I received an email saying my pan wasn’t in stock and an explanation as to why.
It is good to hear that a British manufacturer is selling out due to high demand and I am happy to wait for a quality product rather buy the alternative.

"High quality pans made in England"

High quality pans made in England - beautiful timeless designs, and exceptionally good value for money compared to "cheap" alternatives that need to be replaced every 2-3 years (and their non-stick coatings leak chemicals past certain usage).

"Poor quality, cant get hold of the company by phone or mail"

I ordered a Stanless steel roasting pan, upon arrival placing it on the worktop ir rocked from side to side- the base is concave.

E mails not answered, phone never picked up; very poor.

"The pans were delivered very quickly"

The pans were delivered very quickly. They are of very good quality but a bit heavy and it would have been nice to have care instructions included. Overall, though, I am very pleased.

"Order arrived in good time"

Order arrived in good time. High quality finish and very happy to support British manufacturing.

"Customer service very bad"

You failed to answer my email about the problem, you don’t pick up the phone when I call nor do you call back when I left a message politely asking you to call me.

"Top quality"

Top quality

"The online order was easy to complete"

The online order was easy to complete, and I was able to use my loyalty points to help pay for the pans we ordered. The pan and wok arrived sooner than I had expected, and they are top quality items.

"The garlic storage jar I ordered…"

The garlic storage jar I ordered arrived promptly and is of very good quality.
It was well packed in eco friendly materials.

"Arrived quickly"

Arrived quickly, lovely pan really pleased and cant believe how much more evenly it heats up than my old pan