"I found Makesure Insurance Services…"

I found Makesure Insurance Services Limited to be a mixed bag. Their premiums are competitive and the website is user-friendly. However, when it came to a claim, the process took months, with poor communication and repetitive document requests. They paid out a minor sum, which didn’t fully resolve my issue.

"If I could give minus stars I would"

If I could give minus stars I would

Poor communication right from the start

Lost documents 4 or 5 times

Ended up paying out £20 for a cancelled flight that cost £200

"It was very easy to do"

It was very easy to do

"Had reason to claim due to…"

Had reason to claim due to cancellation, all handled professionally and very prompt payment given
You judge insurance by claims and this company could not be faulted. Will probably renew for the next year. First class service.

"Good insurance"

First time I bought travel insurance with this company. I haven’t travelled yet but was a good price compared to other travel companies

"Easy travel insurance"

Simple and easy to use competitive prices

"easy application"

renewed again with make sure, easy application and covered our health issues.

"Easy to complete Good value"

Easy to complete Good value

"OK, but no auto renewal option"

Link in email reminder was broken. Website did not have a "renew" option had to start new quotation although 10 % discount for renewing was applied.
Other than that it was fine although 65% price increase from last year disappointing

"The second year of annual travel…"

The second year of annual travel insurance and a very good level of cover for a very reasonable price.