"Incredible honest company that I will…"

Incredible honest company that I will now only use in future! would not ship out the gas fire I ordered for my mother until I confirmed I had an installation survey done and passed by qualified person first they rang and sent emails to double check and then when the gas engineer done smoke test it had failed and so they refunded the money! 10/10 for being the lowest price online and the most honest!

"Really great experience"

I've been really impressive with the service of Fireplace Supermarket. They have been great at communicating the status of our order and answering our emails with one working day! Slight issue with the product delivered (not due to them!), but they resolved the problem straight away. Highly recommend! Plus they were the best price I could find!

"Had fire installed good service replied…"

Had fire installed good service replied to my email within 24 hours regarding delivery,delivery took about four days but all good.

"In my hour of need Fireplace Superstore…"

In my hour of need Fireplace Superstore stepped up to the plate. Cannot fault their attention to detail and customer service thank you Neil. Rest assured I will recommend your place to amny Newsite customers.

"Read the small print!"

I have been really pleased with my Verine gas fire, and the ordering and delivery process. My only quibble is that I rang the Supermarket to ask about the 15 year warranty and was told by the agent that it was subject to annual servicing but did not mention that this also included annual changing of the oxy-pilot assembly which costs at least £40 plus servicing charge, which may have made me think again.

"I ordered a new gas fire"

I ordered a new gas fire, but had picked the incorrect trim and fret, phoned them and they asked me to go online and change the details. This I did and they changed it straight away with no probelms. Just want to say thanks for your help and will definatley be back to order more from you.

"A disgraceful service"

A disgraceful service; I sent an email to request an exchange or refund 11 days post delivery. After no reply, I chased a week later, for them to conveniently reply saying I was now outside of their 14 day 'cool off period' and a refund or exchange was not possible. They took no consideration to the fact it took them 7 days to reply to my original email. In addition, they do not answer the customer service numbers; a voicemail states that all requests must be sent via email; so you are in their hands in terms of reply dates. DO NOT BUY FROM THIS SUPPLIER!

"Arrived on time and a great service i …"

Arrived on time and a great service i had the Hunter compact 5 multi fuel wood burning stove for the best price I could find anywhere aswell,cheers

"Smooth Simple and Great Service"

After a nightmare purchase from gas superstore, fireplace supermarket was kind and friendly. Was a quick and easy purchase. Delivery on time. Great communication in the company, everything is in writing so you have all the details.

"Great Company Great Prices Great Service"

I just wanted to say how pleased I am with a recent purchase I made from the Fireplace Supermarket. I had emailed them originally with a load of questions, enough to put most retailers off I have to say, which to my surprise they replied to very quickly. So, I proceeded to order an Apex Liberty 10 gas fire from them. They were very knowledgeable, friendly and kept me informed of my order throughout. The delivery guy helped me in with the delivery, helped my unwrap the goods and allowed ample time to inspect the goods. All in all an excellent service. A quality product at the lowest price I could find anywhere on the internet I might add. I wouldn't hesitate in reccomending this company to my friends and family as they are a very good company to deal with and the fire looks great now its fitted in my lounge.