"New favourite breakfast tea"

Just found my new favourite breakfast tea! Ordered the Belfast Brew and now just re-ordered the big bag. Spot on!

"On Two occasions I never received the original orders"

I have only purchased twice from Suki tea once in 2020. My order was lost and two emails not answered. Finally a phone-call later the issue sorted and my tea arrived 5-7 days post the phone call. At least 1 month later than the original order. I placed a second order 27/11/21. Confirmed as being processed on 29/11/22. Nothing arrived by the 10/12/21 so I emailed them, to be fair this time they did respond within 24 hours, informing me to wait up to 14 working days for delivery. As Christmas came and covid related staff delays I left it will a while and then forgot about. But by the 7/2/22 I had still not received my tea order. I emailed again requesting a full refund. As they did on the 10/12/21 they replied within 24 hr and agreed to refund me. Even though my second interaction with customer services has improved I still find serious issues with this company and how it operates I would never recommend this company to anyone. The tea is very good and the company does have an extensive range but the delivery service is horrendous!

"Really bad customer service"

Really bad customer service. Sent me the wrong item from what I ordered and then ask me to return at my own expense

"Great Tea, dreadful customer service!"

Great Tea. But customer service for subscription has gone right down the toilet, completely will not respond to Email or phone, been trying for 2 weeks.

Really Disappointed.

"Suki Tea are one of my favourite tea companies!"

Suki Tea are one of my favourite tea companies that I continue to go back to time and time again. Their range of teas is incredible and I love going to their stall at St. George's Market to get a real tea experience. When ordering from their website, the delivery can be quite slow (even for a Belfast based customer) and this would happen before the pandemic hit too, so I wouldn't recommend for anything last minute, but if you have a few weeks to get a gift together, they're great!

"Amazing range of tea!!"

Absolutely love their teas, such an amazing range of various teas and the tea of the month is always cheaper meaning even if I’ve not been sure about it, I feel better about trying it for a special price, I’m usually not disappointed either! ☺️ Love the biodegradable and recyclable packaging that they’ve changed to recently. I ordered the stump teapot set, measuring spoon and 3 teas with it and really love it, the whole set brightens up my teatime! Delivery was a little slower than normal but I’m guessing Brexit hasn’t helped. Otherwise, very happy with both products and service!

"Taken my money, then ignored me...."

I've bought suki tea locally for years. Decided to treat myself to subscription. Paid the monthly fee, order shipped on 11 January and then nothing. It never arrived. Have emailed and got no response. Have messaged them on fb, and they're reading the messages and not responding. Truly awful customer service. Clearly they're happy to keep my money and just ignore my concerns. Would 100% not recommend to anyone.
Left comments on their fb page, they now seem to of blocked me. Surely it would of just been easier to respond when I notified them the item was missing?

"Excellent tea, awful service"

Ordered from Suki a couple of times directly as I'd bought their teas from other suppliers and always found them to be very good.

The first order was notably slow, and took two weeks to arrive. I don't live in the middle of nowhere - it just seems that the courier Suki have chosen (Whistl) is exceptionally slow.

The second order was to be a Christmas present. Ordering ten days in advance, I thought I might have left enough time for it to be delivered - especially as Suki were advertising that my order should be delivered to the UK before Christmas. However, I write this review over a month after the order and the teas have not arrived.

I can't recommend Suki any longer until their delivery service is improved.

"Superb tea."

Superb tea.

Have placed several orders since lockdown (my usual outlet in St George’s Market in Belfast not open) and two arrived in good time.

Have placed an order for delivery to Australia (fingers crossed)

"Order never arrived."

Order never arrived.
I have now waited over a month for my order, which has never arrived.
I emailed the company and they said it had been dispatched and they were sure it would with me shortly.
Don't order with them would be my advice.