"If I could give 0 stars..."

If I could give 0 stars, I would.
Recently moved into a new apartment and signed up with Calor. Nothing but regrets.
Signed up to mycalor online and set up direct debit. Thought everything was sorted. No new communication until I get a letter on a Friday afternoon before a bank holiday saying they want me to pay an exorbitant deposit or they'll cut my supply on the Tuesday. No info why or how. Most companies waive the deposit if you setup direct debit.
The company is stuck in the 1980s and have no options to control anything online and don't send anything by email. Would happily recommend any other company

"Sloppy behaviour …"

This review only reflects the sloppiness of the guy who filled the gas tank and the customer service department.
Side gate was left open, after the fill. A gate that was firmly closed before should be closed afterwards. It isn't hard to do! Both dogs escaped, one was only found an hour later. After ringing the company I was promised a call back, which never happened. Sloppy!!!!!

"I bought a bought a cadac bbq and pizza…"

I bought a bought a cadac bbq and pizza stone in March. All delivered and items perfect. Had family over and one of them liked the pizza stone. I bought him one as a gift. It came on a Tuesday and I gave it to him on a Sunday. He opened it and the stone was cracked. I contacted calor Monday morning and they said there's nothing they could do. It had to be reported within 24hrs. I asked him would he unbox a gift and try to rebox it before he gave it and he said yes he would. He said its on the terms and conditions if I checked it. As it turns out if I did notice it damaged I would have had to pay the return myself anyway. Needless to say I won't order from them again and just wanted to let people know what they are up against if they do find any issues with their orders.

I have since received a replacement pizza stone from Calor. Thanks for the replacement

"Always reliable"

I've never had a delay or a failed delivery. The drivers are lovely and cheerful and great for the crack. Excellent service.

"Same complaint, no delivery."

Same complaint, they are not delivering when I request a fill up. They seem to have gone to pieces in the past year. Once you have a Calor tank, you are their prisoner as they operate a monopoly for fill-ups. Pricing also seems to be unregulated, despite their monopoly status.

If you have a choice, do not choose Calor. As heat pumps are still very expensive to instal for existing houses, I'll go for oil when I have to replace the boiler... at least there are lots of suppliers who compete (a bit) on price and service.

"Excellent in-store personal service."

Very good service offered by knowledgable sales lady. was offered, and accepted, a coffee while talking about options, colours, fillings, matress type (sofabed), and various other add-ons. I had done my research before going into shop but had a few questions to clarify a few things and sales lady was helpful and professional throughout. I ordered the sofabed and it should be delivered in nine weeks which is not quick in my opinion but not within the control of the sales team. I also feel the non-negiotable €99 charge for home delivery is a bit overly steep. obviously if i collected it myself there is no charge. But for a 30 minute journey time its a lot. not sure why it cant be delivered directly to my home instead of some 'holding' storage area. but in-store service and experience was good.

"Don't take Calor gas connection in your…"

Don't take Calor gas connection in your life.
They make everyone fools. And taking lots of money from their customer.

I experienced very very bad feedback from them.

Never recommend .
Be careful.

"Terrible service"

I am on auto fill for my LPG but I discovered that tank was nearly empty. I have emailed and have had 4 phone calls and still no gas. Got a phone call yesterday to say I would have a delivery today but no delivery and am down to 2% according to mycalorgas website.
Ridiculously bad service.

"16 days and still no gas!!!"

We have been waiting for 16 days now with no gas and still being told every day the gas is coming. Do not trust this company

"Nightmare to place an order online"

I've been trying to place an order online but they refused my credit card two times. They blame their payment processor and GDPR for not providing rejection reason. I use my credit card on daily basis and I'm 100% sure the issue is not with my bank. I think they are using this as excuse to refuse my order