"5 star guys"

contracted Riverdale to install a conservatory as part of a larger project we were already working with a client on. Just great service, great product and no messing. Look forward to our next project with Jordan & the team. Cheers lads

"I have just read Claire Bamford's review"

I have just read Claire Bamford's review, dated 11 April 2022 and the response from Riverdale Windows. I have also read Claire's review on the Bespoke Composite Doors site.
Riverdale Windows reply is not a truthful statement.
That it does in not have a persons name at the end is significant.
Bespoke Composite Doors and Riverdale Windows have the same General Manager, Josh Parker. How do I know this? I placed an order with Bill for an orangery roof. All the literature Bill showed me had the name Riverdale Windows on it, but the the sales agreement made had the name Bespoke Composite Doors. The correspondence on the subsequent problems with this Bespoke Composite Doors order came from Josh Parker, General Manager, Riverdale Windows. May I leave it to readers of this review to conclude why Riverdale Windows are not telling the truth?
My advice to Claire and any other customer trying to recover money from either Riverdale Windows or Bespoke Composite Doors is to
1. If you have paid by a VISA credit card make a claim on your Bank. They legally have the same liability as these two companies.
2. If you have paid by a debit card or a cheque, still contact your bank. They have an informal agreement between each other to help customers in a similar way.
3. In addition to contacting your bank, contact your local Trading Standards. You might be surprised what the effect this will have in resolving your claim.
COMMENTS ON REPLY FROM RIVERDALE WINDOWS
As usual there is no name on the reply from Riverdale Windows.
"We have not carried out any work for you. So to put a 1 star review on seems very odd. 
"
The 1 star review was a response to my request to refund a deposit of £6,300 when the order was correctly cancelled. It was not about work done.
"You placed an order, paid a deposit of £6,300 then cancelled within your cancellation period. "
All the details in this statement are correct. The questions to be asked are why was my deposit not refunded when requested after my order was correctly cancelled?
"We are a trustable company and do right by our customers. 

"
From my experience Riverdale Windows / Bespoke Composite Doors are not a trustable company that does right by it's customers. When I correctly requested the return of my deposit within 14 days of ordering, I was told that because the deposit had been spent on bespoke products I could not cancel the order. I had to complain to Trading Standards and make a claim through my Bank to recover the deposit of £6,300.
"You have received a FULL refund of £6,300. You have received all your money back and there has been no work carried out.
"
After contacting Trading Standards and my Bank I received a refund of £6,000. I was told that the outstaying £300 would be refunded on the condition that I removed my Bespoke Composite Doors 1 star review. The outstanding £300 had to be recovered by my Bank using a charge back on Bespoke Composite Doors. There was no work carried out because the order was cancelled.
"We would appreciate if you don’t just put false 1 star reviews on because it is not based on any work we have done and we have returned all monies paid to us by you in good faith. 
"
May I leave it to readers of this review to judge the 1 star rating which is based on the refusal to return a £6,300 deposit on a correctly cancelled order. Yes, all monies have been returned but not in good faith. I had to complain to Trading Standards and my Bank to get my money back.

"Riverdale windows still owe us £1,252"

Riverdale windows still owe us £1,252
DO NOT USE THIS

Andrew Bamford

Not true you still owe us £1252,
We paid for your skips and your Building control, I can post the receipts if needed.

At least you are now acknowledging that we used your company and not just Fake review,
We paid you a deposit of £6000
We paid for 3 skips and Building control £1252
We Received £5250 back from our bank,Yes we could actually use £750 worth of footings.
Do you expect customers to pay for your skips and Building Control ?
Every penny you say , Do the maths.

"had 6 new windows fitted at my new home…"

had 6 new windows fitted at my new home in Leeds last week & the process couldn't have been smoother tbh. As easy as buying something off amazon. Cheers lads

"Sickened"

If I could rate this company with a minus star, I would. Please believe all the bad reviews. I wish I’d scrolled down further when I was reading the reviews. I think they must get someone they know to flood Trust Pilot with good reviews to cover all the bad ones.
One of them will write a response claiming they have gone above and beyond but it is all lies. They say they are a family company, they say they have integrity, they say a lot of nice things about themselves. But they are cutting corners and leaving so many families in a financial mess. If they say I’m not a customer like they have to Angela, this is a lie. I do not know how they sleep at night.
I went with this company because they were advertising as a Rochdale company in Red Rose magazine and we somehow were redirected to Bespoke Composite Doors. Every thing about their operation is shifty and dishonest.
The company suggested that we had an ‘opened up’ conservatory, also referred to ‘non-exempt’ in August. This means there are no doors separating the conservatory from your house. Alarm bells started when we had received no paperwork which they said would be electronic; the order confirmation or schedule of work never arrived. Then when I rang, there was a muttered ‘hello’ or ‘Bespoke.’ When I challenged this, the voice said they were the same company. Then they sent out a surveyor. This man, we later found out, was a window measurer. We were told that the whole process would take no longer than 7 weeks so when we got to the third week, I rang again and was promised that the builders would be with us by the end of the week. When the builders arrived, they didn’t know the size or location of the conservatory. We had been advised that the conservatory foundations should be 1.5m deep but the builders started building on our concrete printing. Josh sent out his ‘top team’ who worked really hard but when a builder we knew saw the work, he advised us to involve Building Control due to all the issues he could see. The GM insisted that Building Control should be involved at the very end. This is untrue. We should also have involved SAP to ensure that we were meeting thermal standards. We paid for the Building Control inspection and were told that the foundations and brickwork were shoddy and they did not meet Building Control regulations for a non-exempt conservatory. We were also told that it would be us who were liable to correct all the mistakes if we went ahead with Riverdale/Bespoke’s plans. We agreed to have an exempt conservatory - with separating doors - but Building Control still had to oversee the standard. At this point, Riverdale claimed that they could not get the standard of builders to complete the job and wanted to terminate our contract. We have paid £7,252 and the only part of the building work that we can still use is the footings. This work costs no more than £900. We have three separate builder reports which state that the brickwork and foundations need to start from scratch.
So we have nothing to show for our money. We are currently using the DGCOS as mediators. So far Riverdale have offered us a partial refund but why would you accept that when you have paid for a complete conservatory base? It would be like going to a car dealership, ordering a lovely new car and when it arrives there are no wing mirrors, all the windows are smashed and the engine needs replacing. Would you accept this? No. So why would you accept a shoddily build conservatory base which would undoubtedly have caused us problems months down the line. I cannot believe that they are allowed to trade. We will probably have to go to court now. The stress is making me ill and they know that the conservatory was meant to be a positive environment for my cancer recovery.
Claire Bamford

"From getting the quote to the…"

From getting the quote to the installation - the services has been excellent.

The initial quote was detailed and the follow up visit from the sales rep was fast and all the options explained in full details at my home and a time which suited me.

The surveyor arrived after confirmation of my order in a very short time and carried out a very detailed survey and setup up the installation date. The installation date was just over 3 weeks from the date i placed the order which is great.

The installers on the agreed day arrived on time and were polite and worked fast and they have done the fitting in one day for 5 windows and 1 front door and the worked done is very professional and on their departure they took away all the old windows and doors and left my home clean and tidy.

The entire experience has been a positive one and I would highly recommended anyone who is looking to get their windows and doors changed.

A good value for your money and a very professional service from start to finish and I am happy to write this very positive review.

"Conservatory replacement"

I asked Riverdale to replace our wooden conservatory
keeping the original dwarf wall and with new windows and a 'look a like' insulated solid roof
The products used were first class , the fitters were well experienced requiring no input from me
and the finishing and cleaning up could not be faulted

"Professionalism, personified."

I first commissioned Riverdale to undertake works on our new build project in the early part of 2021 after being particularly reassured & impressed by the knowledge of their aluminium specialist guys who had at that point spent some 8 weeks advising, estimating and re-estimating our project. Following this I was handed over to Mark for a 3 day period of back and forth surveying of what was then a building site, again with extremely through workmanship & diligence in ensuring the architectural vision & construction were consistent with the glazing requirements. Seven weeks later I had a team of 4 Riverdale installers & what seemed like a fleet of vans festooned across my driveway by 07:15am, to which position they re-appeared each morning with a varying arsenal of tools & hi-tech lifting equipment for 12 solid days during the height of the summer in August, until the project was completed. Mid-way through this period we had unfortunate accident whereby a third party tradesman caused severe damage to one of the frames and several glass units, which panicked my wife somewhat alarmingly, until we spoke with Riverdale management who within 3 hours had actioned an entire corrective agenda of works & cost recovery agreements with said third party. We are now living our retirement in our dream property & forever home, with what can only be described as jaw dropping glass elevations comprising the striking overall effect we had imagined some 8 years ago. My wife & I could not possibly recommend Riverdale, in a way which is becoming enough of our experience with them & we were only too happy to leave them this substantive feedback. Thanks again Riverdale team....please do pop in again to see us for a coffee when you are next passing.

Yours,
Joshua & Felicity

"Our house now looks lovely with my new…"

Our house now looks lovely with my new slimline windows in my favourite colour and a new door to match. Thnx to Peter in sales really nice chap & Mark the engineer. Luke from Alderley Edge

"Thanks guys"

Had all my new windows fitted over last couple of days by Riverdale and the guys were brilliant over the 3 days, couldn’t do enough & very tidy. Cheers