"Missing pieces"

The couch is beautiful and delivery was good
But I am missing two of the back rests, they did not come with the order.
I tried contacting and they told me someone will get back to me and I still haven’t had any response

"Rubbish service and product"

Not normally one to write a review but this was the worst customer experience I have had. I purchased the Hartford sofa bed with pull-out chaise. I called them prior to ordering to check if courier they use will be ok to deliver up three flights of stairs in Sydney. I was assured there should be no problem and if so they will arrange part refund as it occurred before hence continued with purchased and paid $320 for this service. Contacted serval times and called after order placed to call me on ETA of delivery and provide tracking number. I was given someone else's details. Upon coming home from work on a rainy day my couch was shoved into a corner blocking entrance to unit block stairwell. I'm a female, live on my own and have no one in the area to assist. I called immediately and was given the run around, and that I had to sort it out! No assistance at all. I had the couch sitting there all weekend until I had to arrange and pay for some help. On top the packaging was flimsy as well as the couch! One leg was damaged and they tried to blame the people who I arranged to take it up the stairs! There was no hard cardboard packaging around corners and one of the arms was indented. I have ordered several items of furniture from companies like Amart, Luxo Living and Temple & Webster all have had couriers deliver to the door and packaging and product has been great. I will give them 1 star for clever design of the pull-out chaise but the quality is poor. The couch is firm, fabric is already starting to pile, the pull out chaise does not align like the photo there is a big gap between and the arms are flimsy and indented from poor packaging. I was told they will "straighten out after a while". I was also promised reply from complaint submitted to courier and a new leg. Its been crickets ever since. If I was able to post photos I would! POOR CUSTOMER SERVICE AND QUALITY POOR!

"Ordering was easy and my purchase…"

Ordering was easy and my purchase arrived quickly. The doona cover was presented beautifully. I’ll definitely be purchasing more items from your store

"They should allow customers to review…"

They should allow customers to review the products. I only found afterwards on other pages and if I knew what others were saying I wouldn't have bought it

"Good Quality furniture"

The process from start to finish was easy and we're enjoying our sofa bed at the moment as we are waiting on our bed to arrive.

"Unprofessional and frustrating"

I purchased 3 items, one was delivered, the other 3 are still pending, when I placed my order, I did not receive a tracking number, I tried to call the company on the number provided, it went straight to a machine that was not helpful. I emailed the company to provide me with feedback with regards to my order, I was told "it was on its way" up until now, I have not received anything, I'm emailing, I'm not getting a response.

This is really unprofessional and I cannot sit around all day everyday waiting for a delivery.

"Anthony was very helpful and much…"

Anthony was very helpful and much appreciated his delivery and assistance in getting the sofa setup at home. Thank you.

"Great product but needed assistance and couldn't get any"

I was very happy with my purchase but when I was unsure of delivery and tried to contact the company via the phone no one answered my messages to call me.

"Amazing delivery service"

Really great service, emailed after placing the order to check delivery, email responses were quick and clear, and the delivery guy called me on the day to make sure everything went perfect, big shout out to Anthony the delivery guy, honestly best online shopping experience I've ever had

"Competitive prices and great variety of products!"

From start to finish the process was seamless! Easy, user friendly and pick up was a smooth process. Everyone was lovely! Will definitely use again and have recommended to many of our friends and family!