"They use DX couriers"

They use DX couriers - they have a 1.4 score on Trust pilot. Don't know if product is good as the product was not delivered. Does not say much about customer care when they use a known poor performing courier

Waited in the office for a second time (04/09) until 7pm - because the courier said delivery could be up to 18.58 and yet again they have not delivered. I have now emailed the courier and painterworld for a second time but no response yet - no doubt they are enjoying a Friday night at home not waiting for a delivery in the office. This was supposed to be a next day delivery!!!!!

"I ordered 5L of Sadolin Superdec in a…"

I ordered 5L of Sadolin Superdec in a shade I had previously had in a, now discontinued, Sadolin paint.
Delivery was excellent but the paint was a much lighter green than expected. I complained to Painters Direct who stated that it was a different type of paint and was not their fault and refused a return or refund.
I took up the matter with Crown Paints who were most helpful and informed me that my required shade was not offered in Superdec and could not understand how Painters World had mixed it.
Crown set about working out a formula for my shade and supplied the product.

"Fast Delivery"

I ordered a custom tinted colour along with other undercoat, it was dispatched within hours and delivered the following day.

"No problems, quick dispatch"

Always a slight worry when ordering from somewhere for the first time. I ordered two different 2.5 litres of woodstain. They were sent quickly, arriving the day after dispatch and exactly as expected. A good price and a good result.

"Fantastic service"

2 separate orders placed and both were spot on, delivered very quickly, good comms. and good prices. Couldn't have been any better.

"Ordered various paints which were…"

Ordered various paints which were delivered the next day. Prices were the cheapest i could find too. Very happy

"I order masonry paint RAL7038 to match…"

I order masonry paint RAL7038 to match my windows.
Paint came and was more of a light grey with blue tint.
I sent a photo to the company and showed them that the paint was a different colour to what I had ordered. I was advised that it wasn’t their paint that was wrong it must be my windows that are not RAL7038 (they definitely are as is the cladding and door that match them and was point at different times from different companies but still manage to match!).
Apparently (according to Jamie) they get this issue a lot with window and door companies.
If you want a paint to match something you already have maybe use another company.

"Poor delivery"

Great turn around from warehouse but poor choice of courier. Not delivered within the promised 24hrs. Sent email to enquire about missing item, no reply.
Don’t use this company if you need your item quick.

"Ordered online"

Ordered online, ready easy and quick and paint came next working day - smooth process!

"So helpful 😊"

Wonderful people. Very knowledgeable. I thought I needed exterior oil-based undercoat and topcoat, but after a chat on the phone, I found out paint has come a long way, and was happy to buy some Zinsser 15 year guaranteed, satin finish, water-based paint, that just needed two coats, and no separate undercoat, saving me lots of money. My painter enjoyed using it, especially the drying time. The finished result looks so good. Happy to recommend 100% 😊 Many thanks!