"Modest packaging"

Just got my 1st delivery from MKI -a jacket, it’s a gift for my husband- as a feedback, It would be great if the transparent ziplock plastic bag where you put the clothes had your brand on it at least, so It won’t feel like a random store purchase, specially for people who got them for a gift… I honestly wasn’t expecting such modest packaging from this clothing brand. Anyway Thank you!

" Excellent service "

First time using this company first class service. Can’t comment on the product as it’s a gift so not been worn yet

"Fast shipping and fantastic customer service"

Fast shipping, a great customer service. I had an issue regarding my delivery not being done correctly due to the driver. They had the issue resolved and a replacement sent out straight away.

"First class service"

First class service. Laoise from the customer experience team managed to source me a quarter zip that was OOS online. The clothing is of very high quality and well worth the price. Best style and oversized clothing on the market. Thank you MKI.

"Good although not as expected"

I got the scarf on time for christmas, and the package was intact. The product seems of good quality, fitting the description except it looks more beige coloured than white unlike what's shown in the photo with the model, it caught me off guard but the quality is there.

"Fast delivery. Great quality "

Fast delivery. Lovely quality. Heavyweight hoodie.

"Great product"

Great product. Great service. Spurned on by my recent purchase of their mohair wide fit trousers. Comfiest article of clothing I've ever owned. Superb quality for a very reasonable and realistic price. Admirable company that doesn't seem to take the ....

"Coat looks more synthetic than the…"

Coat looks more synthetic than the listing photos. It’s very shiny. And the fabric doesn’t resemble Alpaca fleece in anyway shape or form.
It’ll be returned.

And be aware.
It’ll cost you £14 to get it delivered and returned.

Just another example of online fleecers


UPDATE

Sorry. What does that even mean???
And what point does that make. ???????
Yes. I can read. I am not. A moron.
However. It does not alter the facts of my original review.

You clearly have a LOT to learn in regards to customer service.


🔴🔴🔴. Oh you love a template response to negative reviews dontcha!????
Absolutely shocking customer service. And yes. I agree with other reviews. Reallllllllllllly POOR quality. I wouldn’t bother. Honestly.
You’ll be sending stuff back. And they’ll fleece you for the privilege 🔴🔴🔴

"MKI style "

Love the style and service of this brand. Your staff were super helpful at the Leeds store and guided me to online where I’ve acquired a very nice pair of the Tencel trousers. I have not received them yet but I’m excited to get and wear them of course. Unfortunately they were not available in medium size which I’m normally wearing but I’m told the small should still fit me and are elasticated at the top, so let’s see but I trust the advice and will be buying more MKI in the future.

"no real care or empathy for customer"

I had a 10% voucher and used it for 1 item. I then bought 2 more pretty much at the asme time and contacted the company to see if the same 10% could be appied and they refused to help, really disappointing. No empathy or care from customer service, they pretty much advised me to sling my hook. Nice!