"Looked better in the pictures"

The design looked great online, but in person, they feel and look much cheaper. The color isn’t even the same as advertised

"Ordered 2 pairs of sneakers in November…"

Ordered 2 pairs of sneakers in November only one pair arrived no refund! My bank has confirmed 3 times there has definitely been no refund and the person replying from glue store just kept repeating that they processed refund and telling me to contact my bank.

They are now ignoring all emails where i have attached messages from westpac confirming there has been no refund!!! So basically they have taken $165 for stock they never had and kept my money!!!!!’

"Do not purchase from Glue Store!"

I purchased a pair of VANS Unisex Cruze Too Cc Sneakers in '2-Tone Suede White' from the Glue online store. Unfortunately, when I received the box, it contained two different coloured shoes. I reached out to their customer service online and found it to be atrocious and deceitful. The customer service agent going under the name, Mino, provided me with an Australia Post return label to their parent company office in Sydney (Accent Lifestyle Pty Ltd, 59 Goulburn Street, Level 2, HAYMARKET NSW 2000) only for the package to be returned to me as the office has since closed! Once I wrote back to the online customer service agent, all further communication has gone unanswered. Check out the online reviews for Glue Store at Goole and Trustpilot and you will see similar experiences. I only wished I had read these reviews myself prior to making an online purchase with their store. Buyer beware!

"No customer service for online shopping"

Good luck trying to return an online purchased item. Their website does not work

"Very Poor service "

Please don’t order online they don’t take any responsibility if they sent your items on wrong address. I tried to update them that they put the wrong address on my order but they kept saying we put correct address. How irresponsible they told me to contact courier company not them. They can’t do anything. They don’t respond to the emails or chat option is useless.

"Would give 0 stars if I could."

Would give 0 stars if I could.

Security tag left on my jumper. Contacted customer service by email and they are just rude. If it is the fault of the store person that they security tag is left on then the customer should be accommodated.
Even though I mentioned numerous times I was unable to attend the store due to being off my feet after surgery and the store being an hour away, the customer service person (Melissa) kept advising that I could go back to the store to have it removed...

Mind you my sister was in Sydney city and took it to one of the stores in there, with a receipt and they were unable to remove due to the tags being different.

Customer service really is dead at Glue Store.

"Awful experience"

Awful experience. I ordered online and waited nearly 3 weeks for the order to be delivered. I got in touch and was told they must have had a glitch!!!! and sent the refund. What kind of company uses a glitch as an excuse? I wish I had read the reviews before I wasted so much time.

"Terrible Policies"

Wouldn't refund an online order (not sure what sort of online retailer doesn't do this). Then found out that I couldn't use instore credit to make a purchase online.

"Missing package but they don’t care"

Package was sent and requested to sign on delivery. Package was left without delivery. Now it’s missing because I was away for a week. Glue don’t care and will not refund or send out new order. Money wasted.

"This store should not be allowed to operate"

This store should not be allowed to operate. I purchased shoes online from them and after 3 business days the time they told me to wait I waited and heard nothing from them so I had to contact myself and they told me that it hadn't been processed so I then wanted a refund and they had simply denied and this money/shoes was urgent for my sons birthday gift