"Absolute nightmare"

Absolute nightmare. Moving cross-country is already stressful, but this made it exponentially worse! A few nice individuals seemed to do their best, but to no avail. North Atlantic Van Lines contracted with Petra Pro Movers (NJ) to do our actual cross-country move.

We are usually do-it-ourselfers, but it seemed like it would cost about the same to hire them as it would to do it ourselves, including hiring friends to drive. Boy, were we wrong!

1. We super-carefully packed and stacked our stuff, so our estimate would be very accurate. We got a quote and then they DOUBLED it on the day of the move, saying we had so much more than we said. Untrue. We re-measured the load in their truck when it arrived and we were right. They took some off the total, but we still paid MUCH more than the original quote.

2. NUMEROUS times I spoke to various people on the phone to arrange pick-up dates and drop-off dates and NUMEROUS times they got it wrong and we had to scramble to make it work.

3. They were not careful with our things. They broke and damaged MANY pieces of antique furniture and tools (>10) and tossed boxes around. Contrary to what they promised, they DID NOT disassemble and reassemble furniture, nor did they wrap it carefully in blankets.

4. Despite promising that they would take boxes from anywhere in our house and deliver them to the appropriate room when we arrived, they refused to take anything up any stairs at all without charging per item per stair in addition to the total. In fact, we are lucky they didn't leave our items outside. We had to convince them to carry them to the mudrooms on the outside of the house.

5. They seem to have no method for claiming damages, so we have received NOTHING for all the problems.

Do yourself a favor and steer clear of both companies!!

"Worst experience ever "

Our experience with this company was an absolute nightmare. When we talked to them , we were quoted a price and told it couldn't be changed, but when the movers showed up, we were then called and told it would be $4000 more than what we're quoted because I didn't specify all the items when I did specify all items of furniture but was off my a few boxes. I explained we didn't have that much extra and the guy told me that he could do $2000 more and I'd have to leave some stuff so we'd agreed and the movers finally started to load the stuff. What was supposed to take them 2 to 3 hours ended up being 6 because everytime they would take something down they would sit in their truck and talk or smoke and finally we started helping bring our own stuff down and even took apart 2 of our own pieces of furniture because it was taking too long and we needed to get on the road. The 2 guys they sent didn't speak English at all and we had to either call the boss to communicate things to them or translate on our phones (there were so many people involved in this it was kind of ridiculous). We ended up leaving 2/3 of our stuff and still paying $2000 more than our quote. I'm not sure how being off by a few boxes ended with us leaving 2/3 of our stuff and paying so much more, but it. Finally, after 7 hours, we got on the road. We left on a Wednesday and was told we'd have our stuff by Saturday. Then they called and said next Wednesday, and then it changed several times, and we finally received our stuff 15 days later. Our stuff had been moved to several different trucks during that time, and several things were damaged. They said they reimburse use for our entertainment center but nothing in the boxes that was broke because they didn't pack them, and we did, but the boxes were absolutely smashed from being moved and thrown around. They sent one guy to unload who was pretty rude about everything we asked except when he told us about how much our stuff had been moved from truck to truck and tossed around. It's been a month now that we've had our stuff and still haven't been reimbursed for our entertainment center and everytime we call the main guy we dealt with Leo he gives us the run around saying he hasn't heard back from insurance about it. I'd stear far away from this company. Also, $1500 of what they quote goes to the 2 women you'll initially talk to who finds a truck and not even towards the actual moving cost.

"One of the least ethical companies I've…"

One of the least ethical companies I've ever dealt with. Sales guy promised a delivery within a week of pickup. Our belongings took 2 MONTHS to get to us.

In addition, they assigned a mover to us who is neither insured or authorized to move household goods across state lines.

"DO NOT fall for the rating"

DO NOT fall for the rating, the reviews. It's FAKE. A SCAM. I know because they held my wife's belongings, her life's possessions, (in cahoots with a company called Rapidrelo) for 1 month. Alexander, Samantha, Patty, Nadia all partners in crime. Rapidrelo isn't even a moving company this company brokers too. They're just crooks. Scammers. The only reason we got everything back is because we bluffed them. We told them we were tracking our boxes. We actually had no idea where it all was. But we were desperate. Especially, when they stopped texting us or picking up the phone. We lost $1400 and as it turned out our load not only never left the state, but it was hidden in a storage unit not 1/4 mile from where we lived. They will extort you for thousands. They'll do it without actually saying, 'pay us or you'll never see your stuff again'. No, they walk that fine line. It's not out and out extortion. That way they can say we didn't blackmail them we were just waiting for a bigger truck to go east. They will lure you with promises of a low price (we were idiots!) and then hold it until you pay one way or the other. Trustpilot isn't very accurate as it turns out. Because this company and Rapidrelo should be drummed out of business.

"Excellent experience all around!…"

My experience was great with my mover and he was professional, pleasant and even helped me locate guys to help me pack my rental truck that I was loading boxes. He’s the best. My experience with corporate was equally pleasant

"NAVL Move- SC to GA"

NorthAtlantic Van Lines was contracted move us from South Carolina to Georgia. The move was farmed out to Best Choice Moving Services. Ahmad was in charge of the move. He was very cooperative and did everything to insure the move went smooth and that we were satisfied. We had minimal damage on two items. We were pleased with the move and would use them again. Thanks for the good service!!!

"My rep paid attention to all of my…"

My rep paid attention to all of my needs. having a move from PA to FL as a single father with 3 kids was already stressful but North Atlantic Van Lines gave me the room to breath. I'm so glad i choose North Atlantic Van Lines.

"I spoke to the most understanding…"

I spoke to the most understanding person who helped me so much! Thank you guys so much!

"great 5/5"

movers were cordial, professional, and efficient. followed my instructions and kept my fragile goods safe. overall very positive experience.

"Moved CT- FL quick and painless "

Super easy process. Set the move up with little difficulty. They packed everything up and moved same day. Will use them.