"Last cleaning was late and incomplete…"

Last cleaning was late and incomplete compared to previous cleanings.I made management aware of the problem, so hopefully it will not be repeated. Service has been great up until this time. This was a hotel style cleaning, and the person doing the cleaning quit after 1 hour and left. Normally the cleaning of a 2 bedroom, 2 bath unit takes at least 2 hours, sometimes almost 3.
Also, I work from home, so I cannot set aside 5 hours to accommodate someone’s schedule.

"thank you"

thank you very much

"Avoid"

Avoid, avoid, avoid. I was one of at least two residents in our building in River North who had property stolen by a Minte employee while they were cleaning. The company defended the employee, and the only recourse we have is to warn others.

"Mint is awesome"

Mint does a great job, cleaners are thorough, tshow up and leave during the appointment window , and can schedule online, awesome

"I did not receive a service cleaning"

I did not receive a service cleaning, but was still charged???

"Above and beyond"

Wow, what a refreshing look! The staff did an amazing job by infusing creativity and artistic talent into seemingly ordinary cleaning work.

"Failed to deliver requested cleaning…"

Failed to deliver requested cleaning service. Called to ask why. Minte stated they would reschedule and complete the service paid for. No follow up occurred from Minte. I’ve called and left messages to follow up with Minte and there has been no response.

A company that’s customer service focused with no customer service likely has a bleak future.

"Very easy to use"

Very easy to use. Great cleaning!

"I am satisfied with the service in that…"

I am satisfied with the service in that the staff members are following most of my requests that I made. I want to ask them again to refresh the air by opening the windows and to close them after the refreshing. Also, please close the plugs in the sink and the bathroom

"How more convenient can this be"

How more convenient can this be? You pick a service, schedule online, they clean your place. They have done a terrific cleaning job so far and we will continue to use this service.