"Outstanding experience "

I have never had such an amazing experience from start to finish. I was so nervous about booking incase the car didn’t turn up or wasn’t as expected. From my first initial contact I expressed my concerns and was reassured from start to finish. Courtesy phone calls to double and triple check everything was how we wanted for my daughter’s prom. The car was stunning, the chauffeur was amazing and chatted the whole journey with my daughter and her friend putting them at ease. Really got our moneys worth. Car was immaculate. Everything was really perfect. Can’t thank you enough you have really pulled out all of the stops. Professional, punctual and simply amazing! We will in the future always use this company! Thank you Melissa!

"Amazing service"

Amazing service. Absolutely beautiful car and brilliant chauffeur driver so lovely. So impressed and made my prom so special.
Melissa Taylor (Heidi)
Newcastle Upon Tyne

"An absolutely amazing service"

An absolutely amazing service. Exceptional customer care and very easy to deal with. Thank you so much. The driver was very attentive and caring. Thank you again for providing a first class service. We will definitely book again! Dana Butler.

"Hired this beautiful car for a prom"

Hired this beautiful car for my son and his girlfriend's prom.
Great service, when ordering, the gentleman I spoke to to book it, was lovely.
The chauffeur was also a credit to the company and the car was on time, early in fact and my son and girlfriend really enjoyed the experience

"Very happy with booking"

Very happy with booking. Hired 4 Rolls Royce...Kayani and lads were Punctual, Professional and very well presentable....Fantastic service. Highly recommended...

"Kayani was a trustworthy"

Kayani was a trustworthy, friendly and great driver who showed a lot of respect

"Great service "

Great service
Excellent communication and car was absolutely spectacular
Clean & beautiful
Definitely 5 ⭐️ ⭐️⭐️⭐️⭐️

"Absolutely disgraceful service"

Absolutely disgraceful service! I don’t know where to begin these people. Horrible experience with this limousine and rolls Royce service.

They cancelled or said that they couldn’t provide us with the limousine a day before our wedding day, and said they will send us a van instead ( as if we wanted a van for our wedding day) and refused to refund our money. They waited until the last minute to say this and I know it was done on purpose! I wish you did what you did a few days before our wedding day when we had some time to spare because we would have made you refund EVERY SINGLE PENNY!

On what was suppose to be a very special day in our life we were left panicking and scrambling for alternative transportation at the last minute! And you ruined everything. Your lack of professionalism and disregard for customers' is unacceptable.

The rolls Royce they sent us on the day was so old and not pleasant to look at! We couldn’t open the doors and we had to ask the driver every time to open it from the inside. It was so embarrassing for our guests to see this and to get it on camera!

I have contacted Ace after my wedding and i explained how disappointing their business was, but he tried to defend the disgraceful service we received and said he would call us back and never did. WE ARE STILL WAITING TO BE COMPENSATED!

Do not trust this company for anything.

"Phantom Hire is The Best TOTALLY UNBEATABLE "

I use Phantom Hire for my wedding on Saturday the 11th of May 2024, an the service was unbeatable they showed up on 5ine very clean n fresh smelling car there driver was soo kind n Caring my wife n I felt like King's n Queens that day I would use them all the time n I do recommend there services big time... Thanks Phantom Hire You guys are THE BEST 💖

"Great business and outstanding service"

Great business and outstanding service