"Louise looked after me after my cancer…"

Louise looked after me after my cancer diagnosis. Helping me to get fit before, during and after radio therapy. Her skill, kindness and understanding during my treatment was so helpful to me. Our sessions were always well structured around any problems I was having due to my treatment. Louise has a unique knack of helping someone who has never been in a gym before take part without ever feeling embarrassed and yet very proud at the end of each session. A very special personal trainer

"Bought some 1m x 1m tiles - never again"

Bought some 1m x 1m tiles.

4 out of 18 tiles turned out to be 980mm in length/width. This left visible gaps in my floor. After numerous phone calls and a few messages I got a response - the response was "this is within tolerance".

The product was advertised with the following text:

"Listed as B grade as there are slight circles showing on the top from underside connecting holes where they would connect. See images.
Structure of tiles are 100% as per the A grade tiles."

Thanks for the follow up call and calling me a joke - overall poor customer service.

"Great customer service"

There were some problems with a new website / IT system but were handled very well by Joel at TribeActive

"Have yet to ship the order or respond…"

Have yet to ship the order or respond to my email asking when it will be shipped.

"Not in stock - zero communication"

No mention of stock issue, I chased tribe after a week of no communication after putting the order in, then to be told product is being built. Useless.

"High quality set of kettlebells"

High quality set of kettlebells, that feel great to use and they have been a pleasure to deal with. Everything arrived on time and Joel is a legend, quick to respond to questions and make sure I was happy with my order, I will be very likely buy again from Tribe active based on quality of products and customer support.

"Fantastic products and amazing customer service!"

Tribe Active are a small family run business who provide top quality products along with some of the best customer service you'll find anywhere. Sim went out of his way to answer all of my questions, gave me tons of advice over the course of many days, and even sent me numerous video clips of his products (on top of sending me free samples). I purchased some of their 20mm flecked gym flooring. The product itself is amazing quality, EU manufactured, precision cut, and the most durable of all the products that I looked at from all of the other companies that I contacted (and I looked at a lot of samples!). This stuff is very competitively priced and will last a lifetime! Fantastic products, amazing customer service. If you are after gym flooring (or anything gym related), I'd strongly urge you check out these guys. They are outstanding!

"Great Customer Service & Amazing Quality"

Top tier customer service and amazing product quality. Dealt with Joel and Sim who went above and beyond to recommend the correct products for a complex job. They both provided a range of options, including free samples to help make the choice even easier. The product quality is second to none and I can't recommend their services enough.

"Price increase after purchase"

Purchased a product from the website to have a phone call a few hours later asking for more money (5%) as the advertised product was priced incorrectly

"...."

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