"Recommended - definitely a high end system!"

I’ve used two genius setups, totalling over 40 devices. Though there can be a bit of a learning curve, my experience vs Tado and Hive is that genius is much better. More configurable, more reliable and great controls / tracking. If you stick with it a bit, very recommended and huge energy savings.

"Painful "

It’s Monday night I’m told the servers get reset every Monday at noon. I’m now sitting here at half 10 at night trying to get the system reconnected. This I a weekly occurrence in my house and it’s so annoying. Customer service is impossible to contact and if you do get them you have to pay €5 to talk to a technician who was definitely the same person I was already talking to. Do not get.

"Difficult to get in touch for support"

Difficult to get in touch for support. No replies on the forums from the company.

"My 1:1 Session"

My 1:1 Session to resolve a number of issues was dealt with efficiently, professionally and successfully during the session though 2 issues remained to be completed by me using the guidance provided. With one of these issues resolution was achieved but with the other it was not. I can only get the remaining minor issue addressed by paying for a further 1:1 session but as the cost of this is significant I am waiting until the imminent 1:1 cost drops somewhat. All in all a predominantly positive experience and outcome however I would have thought some latitude would be available in the form of a lesser payment for the 1:1 session needed but at the imminent reduced price - regrettably this was not agreed. A bit disappointing but hopefully resolution soon when I am advised of the new 1:1system being in place. Reverend Marsburg

"Terrible room sensors"

I have two rooms with the Genius Room Sensor and I seem to be constantly changing batteries. These are not normal AA batteries, this system uses a CR123A battery which is not that easy to get hold of. You can't even override the system and turn the heating on manually without these sensors working so once the batteries do run out it's dead until you put more in.

Whatever you save with the "smart" heating system you spend in batteries. Much better infrared panel heating solutions available that don't have this poorly implemented sensor system.

"Do not install "

So unreliable. Disconnects continuously and when you try to reset will not work. Happens weekly. Left being unable to use system! Customer support are very unhelpful, and impossible to get a problem properly fixed.

"Received new additional equipment next…"

Received new additional equipment next day, much improved service and delivery, keep up the good work!

"Paying for Support"

The product itself is great. However, the support for this product is only very good if you are computer literate. I totally, totally begrudge paying £5.00 to buy a support ticket to talk to someone when this service should be provided free of charge.

"Renewed Faith in Genius Hub"

UPDATE: Following on from my 2 previous negative reviews I received a call from Alasdair who very patiently & professionally listened to my feedback. It showed the company does genuinely care about the customer experience. I must admit that I have never come across anyone as patient and courteous as Alasdair who genuinely seemed to want to help & resolve my issue. Thank you Alasdair. My issue remains in relation to having to raise a ticket & entering into a chain of written correspondence when I (rarely) have an issue with not being able to turn on or off my radiator values as the system loses connection with the hub. I just want to be able to speak to someone. I do understand there is a 1-1 telephone service but it’s priced at £70 for a 1 hour call. But when I just need someone to log into my system and reconnect a radiator valve that has lost connection with the hub, and which I can’t switch off, I don’t need a 1 hour call at £70. There were no promises that the issue could be resolved but there was a genuine willingness to listen to genuine feedback. I must make it clear that when this system is working, it is brilliant. I wouldn’t want to revert to my old system as the genius hub does save a fortune by being able to individually control the heating in every room in your house. It is an excellent system. I have only ever had 3 ‘major’ issues in 4 years. I just hope that they can offer some after support that is reasonably priced whereby I can ring and get some assistance on the very rare occasions that I need it. Thank you Alasdair and April for listening to me today and for taking the time to understand my frustrations.

"Technology "

The heaters are great. However, the technology let's them down. Everytime there is an update I get a sinking feeling because they do not run smoothly.
I've have had 3 winters with these heaters and I'm pretty competent at navigating the faults procedure to work out what is wrong. When I am unable to get a result April at Jigsaw always manages to sort out the problem. The trouble with this is April cannot work 24/7 and weekends and I have been left without heating over night. This needs to be addressed.