"Horrible service wardrobe delivered they refused to fix it on day of delivery and nails and bolts were missing in the boxes I’m stuck with the wardrobe noNai"

Horrible service need to shut down the company I’m stuck with wardrobe no nails no response from these people bad service will report for investigation company has been running for long time they should not be open for anything They drop my calls no action and response

"Unreliable and terrible to deal with"

I placed an order for expensive Vitra items in early November, with Vitra delivery estimate of 6-8 weeks. No estimate was shown on Think Furniture's website so I thought they held the items in stock. My mistake. I was told upon order confirmation to expect an update shortly on estimated delivery date. This never came.

I contacted them and was quoted an estimated date beyond the window specified by Vitra, with no clarity as to whether the estimate was delivery to them or to me. I went back to get clarity and was concerned they'd simply failed to order the item from the manufacturer. They then shared an order confirmation addressed to a 'sister company' who were offering the items at the time at significant discount relative to the price I had paid (albeit during Black Friday, I fully acknowledge, but this still does not inspire confidence in the fairness of the original pricing).

Today they contacted me to say the item had been delayed, with no explanation or estimate, and another vague promise to update me. I pointed out all of the above issues and have received an unnecessarily argumentative "sorry you feel that way" response

In the meantime I've spoken to the manufacturer and the item will be available on schedule after all, so this was all a totally unnecessarily drama that would not have occurred at all if they had engaged a minimal amount of thought into how to communicate regarding my order. They've been terrible to deal with at every stage and I cannot recommend ordering from them

"Great customer service and quick delivery"

I needed a new office chair for my home office, and after a lot of research narrowed it down to a particular model that Think Furniture listed availablilty on (unsurprisingly there's a long lead time on a lot of stuff right now). I also wanted to make sure it could have lumbar support and head rest options. I tried using the instant chat feature, but they struggled to confirm availability from the manufacturer and offered to follow up by email. I had an email confirming availability a few hours later on Thursday afternoon, so placed my order having been told ~7 day delivery time.

The chair arrived this morning (Tuesday) - my only criticism would be that I had no shipping notification so it was a nice surprise when it turned up, but might have been inconvenient if I wasn't around to accept it.

I think they're used to commercial customers and volumes so I was impressed they took the time to follow up and help just for a single chair.

"Very helpful and knowledgeable"

I purchased a Humanscale Liberty Task Chair from Think Furniture and they were helpful, patient and accommodating throughout the whole process.

"Very poor service"

The office chair I ordered was a very high quality and expensive product. After the order was placed I had to chase for the order confirmation, I had to chase for a delivery date, I waited in for the delivery which did not arrive to be told later by the sales lady that she was on day off and had not seen my request. I then gave another delivery date and morning delivery time, this was not acknowledged, however this was received as the delivery driver was advised the day but not the time as I found out when he called me for delivery instructions. I am delighted with the chair, I am hugely disappointed with Think Furniture (Penny Osborn), I would not recommend them, definitely not!

"repeat customer time and again"

We have used Think Furniture in the past for a small office fit out but this latest installation was double the size and a much bigger challenge. Tony is professional at all times, taking time to know us as a client and understand what we want. He guided us seamlessly through what could have been a time consuming minefield of options and the end result is stunning! Highly recommended -a professional, easy to work with, expert in his field!

"Fab!!!"

Great company to deal with, great communication and great quality furniture, look forward to doing more business with you as our company grows.

"Great service"

Website was easy to use. was given an option to change my delivery date.
speedy and excellent service

"Great Company"

We have worked with Think Furniture on a number of projects. Their service and knowledge is second to none and I would have no hesitation on putting them forward to help with your furniture requirements.

"Great service"

I ordered a chair from Think-Furniture and was contacted by one of their helpful staff due to international delivery. It was quickly resolved and I was kept up to date on when the delivery was expected. Overall extremely satisfied and will definitely recommend to anyone in need of their services