"Mental capacity assessment"

They offered a timely appt for assessing my mother's mental capacity. Jane was very professional and treated my mother with dignity and care throughout the assessment. The final report was in depth and emailed to me within the timescale they had said. The whole experience was easy and straightforward. The only negative was the cost. Luckily we were able to pay but I can see this being a problem for some people.

"Always my first point of contact"

The OFH team have been an absolute pleasure to work with from the initial contact to receipt of the report. Amy Daunt is always very accommodating and understanding and ensures the service runs smoothly. I have worked very closely with case manager Simon Bath on a few high value cases and he is an asset to the MDT team and ensures a proficient service to the client and the legal team. OFH provide a reliable high standard of service at all times. Many thanks and well done to you all, an absolutely brilliant team!

Sarah
ASL Solicitors

"It was very apparent from the beginning…"

It was very apparent from the beginning that OFH care were a great company to work for. They ensured in the interview that I would match the role I applied for but most importantly whether I would suit the clients needs and amazing personality. Luckily enough they believed I did and it is honestly going brilliantly. OFH was very understanding regarding my own family circumstances which involves my dad who has dementia and offered valuable advice going beyond their role as a employer but also maintaining the needs of the individual were not going to be affected! A BIG thank you to Simon, Amy and Binish

"We couldn't have expected a better service"

From my initial telephone call through to receiving the assessment report, the whole process was efficient and handled with the utmost care.
Kristine in the office was able to check and assist me to fill in the forms.
Muataz who did the actual assessment was professional, caring, polite, considerate and understanding. Although his questioning was direct and thorough, he came across in a way that made my 101 year old mother feel comfortable. If she didn't understand his terminology he neatly put it another way. I was very impressed. Many thanks and well done.

"Excellent experience in difficult circumstances"

We needed a mental capacity assessment completed for my mum and the situation was very stressful having never been in this situation before. I contacted OFH who were very supportive from the start. They explained the process and were able to arrange a convenient time to visit mum. After the assessment my mum was very positive and she found the social worker who visited her made her feel very safe, relaxed and she liked him. Within 24 hours there was a decision.
I am very grateful to OFH for their professionalism and their help.

"Excellent customer care from initial…"

Excellent customer care from initial contact to receipt of report. Our elderly aunt is profoundly deaf and physically quite fragile so we were concerned about how tiring the assessment would be for her and how difficult it may be because of her limited hearing. She was also nervous about a person she did not know being in her bedroom to ask her questions about her financial affairs. Kristine answered our MANY questions promptly. We were reassured that our aunt's regular carer could be present and that the assessor would be mindful of our aunt's physical disabilities. After the assessment she could not speak more highly of the assessor who she said was totally charming, and she really enjoyed the entire Q&A! Thank you!

"It was fantastically quick and…"

It was fantastically quick and professional. They answered all my questions, kept clear communication and was brilliant to work with.

"A professional and efficient experience "

Very good communication from the admin staff leading up to the actual review. The social worker Muataz was very proffesional and kind and caring to my family members throughout the assessment itself. The report was prompt clear and thorough .

"Excellent company"

Excellent company. They were able to do a capacity assessment for us at short notice. Kristine was very responsive, helpful and kept us fully informed at all times.
I would highly recommend for their helpful and professional nature.
Thankyou

"The most amazing care group out there."

I wanted to say i have never been in a company where i see how much love they have for there clients. They treat them like there own family always going out of there way to truly make each one feel like they matter even in every small detail of there life, ofhcare is truly an amazing place where you will feel like this is your 2nd home. I also want to say a special thank you to Amy Daunt and Simon Bath for going beyond there roles and truly making ofhcare one of the most amazing places to be. Thank you so much for everything you guys have done. Regards, David.