"Exceptional support through a difficult time"

Throughout the difficult emotional process of caring for my fathers funeral wishes, all the staff whereextremely helpful and supportive. It was necessary for my father to have a postmortem, which our family found very distressing. We were worried that we would have to change the date of my fathers funeral.
I I would particularly like to commend Karl and Shane for their help and support. On the day of my fathers funeral the staff where just wonderful. Thank you

"My beloved Mum"

I could not fault your service very understanding and really helpful. I would recommend you to anyone. Many thanks for all you did.

"My son's disappointing final journey"

Sadly my son passed away overseas recently and was repatriated back to Camberley and delivered into the care of Camberley and District Funeral Directors.

He travelled 6,000 miles home and disappointingly his last 5 were the most stressful and traumatic and solely down to the incompetence of Camberley and District Funeral Directors.

I can not fault the care of my son whilst at the funeral home and the consideration provided to our family to spend as much time with him as required ahead of him being laid to rest. Jo provided excellent customer service in respect of these two areas and I can not thank her enough. 2.5 would be a more realistic overall rating.

However having agreed the route of my sons final journey together with timings, the hearse arrived 35 minutes late to our home resulting in a knock on effect which ultimately resulted in the church service starting late and causing stress and anxiety to many of our friends and family.

Our beautiful service booklets, which we had spent a considerable amount of time perfecting were also delivered late which meant that many of the congregation failed to receive a copy.

Camberley and District Funeral Directors did accept that human error was to blame and provided a re-print of the service booklet and a donation to our chosen charity however this had to be negotiated which just added to our stress and to the fundamental disappointment of my sons final journey.

Whilst I am unable to compare I personally would recommend an independent funeral director in place of a national company. I feel sure they will be far more determined to provide the very best customer care and service for you and your loved one.

"Outstanding service"

I’m so glad that I called Camberley and district. I spoke to Jo 1st and was so grateful of the support that myself and mother inlaw received. Not just Jo but Karl I cannot thank them enough for everything they did for us and how they treated us from start to finish. The way they looked after my husband was amazing I saw him everyday until the day before the funeral nothing was to much for them they went above and beyond always sat us down before and after seeing him to talk us through how we feel etc. They really looked after us as well they really care about you as a person not just a client. They made us feel so comfortable a big thank you to Kayleigh the conductor she was amazing and also the lady that drove the family car. I’ve been back to have a cuppa with them and I will still pop in as I feel so relaxed and comfortable with them and knowing my husband was looked after.

"Lovely people that genuinely seem to…"

Lovely people that genuinely seem to care about what they are doing for you.

"Very pleased with the service that we received"

Staff were very pleasant and professional, and were always available to answer any queries that we raised. Nothing was too much trouble and it ran like clockwork from beginning to end.

"My experience"

Jo and Karl were professional but friendly. They listened to what I was sure about but made suggestions when I wasn't. The service ran smoothly and I felt well looked after. A horrible time was made that little bit easier _ thank you.

"Jo & Karl"

Jo, Karl and the team are so amazing.
I couldn’t recommend them enough.
There are not enough words to say what a wonderful, caring, supportive team they are

"Camberley & District Funeral Directors…"

Camberley & District Funeral Directors took really excellent care of my late fathers funeral arrangements. Looked at every aspect of what we wanted to give him a good send off.

They made my family feel at ease and supported throughout the whole process.

I would definitely use again with out hesitation when the time arises.

Many Thanks Jo and Karl

"Nothing was too much trouble."

Absolute care & attention to detail. Always a friendly understanding voice at the end of the telephone. Extremely efficient especially when we needed them to find us a Minister at short notice. My Mum's funeral service went without a hitch. Thank you to all the staff.