"Excellent Experience"

Senior Sales Executive Jon House was so helpful without pressurising us when we purchased a Ford Fiesta recently . Meticulously went through documents/ paperwork/and explained features of the car in great detail . He had had tyres changed and wheel trims replaced and car looked great when we picked it up . Al in all a very good experience

"Terrible experience"

Terrible experience. Lost all digital display on my Fiesta. Showed photos of blank display to ‘technician’…he said ‘what am I supposed to be looking at ‘ I replied … it’s a Ford …this is a Ford main dealership…do you not know what’s supposed to be there. He replied .. I don’t know about Fords .. I drive a Fiat. Tried to speak to management … left waiting for 15 mins before I gave up and left. I bought my car 3 yrs ago from them and despite having full PDI it needed a new clutch … Be warned……..

"Car now smells of oil, thanks KM Ringwood…"

Had my car serviced/MOT by KM Ringwood today. It’s was a speedy service and all completed fine, but the staff are sullen and moody. Also my car now smells of oil when driving or first getting into it, I can’t see any spilled oil under the bonnet so I believe that the mechanics have been in and out of it without a seat cover. Great, thanks! First time using them, I won’t be back and I’ll stick to my usual garage next time.

"Feeling daunted about being given the…"

Feeling daunted about being given the heavy-handed sales approach yesterday when looking to buy a new/second-hand car yesterday, I was extremely pleasantly surprised, relieved and impressed with Jonny Saunders the salesman who kindly looked after me. He was completely approachable, laid back, friendly and informative, whilst not being at all “over the top, pushy, or in your face”. As a single woman I worried that I might feel bamboozled with “car-speak” or made to feel ignorant or stupid, but Jonny proved very much to the contrary. I would highly recommend Keith Motors to anyone. Plus for anyone who is worried about having the hard-sell, just ask for Jonny Saunders, he’ll look after you with professionalism mixed with friendliness and approachability assured.

"DO NOT BUY HERE BEFORE YOU READ THIS"

DO NOT BUY HERE BEFORE YOU READ THIS

Issues with price increase overnight, delivery, prep, extra charges, salesman Jonny and manager Justin.

Reading the claims on their website they sound great. My experience with the E63S they currently have for sale is far from that. They advertised the car for one price, and decided to act like a shoddy back street garage and raise the price by 0000's over night. More fool me, I liked it so decided to pay the extra. Morally and ethically not right IMO and this should have been enough for me to run a mile.

Then comes delivery which was discussed prior to deposit - was assured this could happen but the sales manager decided this wasn't something they would do.

They then claim to have added PPF to the car, which I had enquired about. But pictures received from there prior to purchase show this was already in place from a previous owner. This hasnt stopped them trying to charge me for it tho.

The dealership are obstructive in trying to purchase, god forbid you have an issue with something you buy here, I have no idea how they would resolve.

Do yourself a favour, take your hard earned money and go any where else but do not buy here.

Also please note, back discs are lipped. 3 of the four tyres are around the 4mm mark and as with all AMGs will need changing now to avoid ending up in a hedge.

To those who still deicide to deal with these cow boys, good luck. You will need it.

"I bought a car from Keith Motors in Christchurch"

Never having bought a car on my own before having booted my husband out. Sam was very patient and informative answering my million questions and 2 months on is still answering my dumb questions. The service during and after has been outstanding. Would thoroughly recommend to anyone

"I bought a Focus RS from Keith Motors…"

I bought a Focus RS from Keith Motors and had an exceptional service from Jon House. It is probably the best experience I have ever had buying a car and I couldn't recommend them more. Thanks again Jon.

"Bought a ford kuga today whilst on…"

Bought a ford kuga today whilst on holiday. Dealt with Jon house great guy. He made the whole transaction so easy. No pushy sales just a very relaxing and great experience. Can't recommend Keith motors enough. Thanks again for all your help..

"Excellent from start to finish"

Excellent from start to finish. It’s all about customer service and these guys just get it right!

Sam was incredible to deal with.

Thoroughly recommended

"Ford Fiesta Mild Hybrid S-T Line 1.0 125PS"

Having decided to buy a new car a Ford Fiesta Mild Hybrid we decided to once again go too our favourite garage Keith Motors in Christchurch,we have always been impressed by there quality, service, costings, and the professionals who work hard too achieve the high standards at Keith's. The car we purchased was a new Ford Fiesta ST-line ED 1.0 125PS 5 door hatchback, mild Hybrid, in Freedom Blue. The car is stunning and it does what it say's on the tin. We were assured by Jon House that we would enjoy the car and how right he was it's a real joy to drive and our friends love it.
So once again Jon we give you our many thanks for all your hard work and professionalism which helped us decide to buy, you made the whole process easy even in these difficult covid times, and we were impressed by your company's covid procedures, even sealing the cars to prevent unauthorised access. Jon and the team at Keith's at Christchurch many,many thanks and good luck for your future. Les & Carol.