"The product you sold me is nothing but JUNK"

The product you sold me is nothing but a piece of junk. The Regency fireplace insert will not burn without the door being cracked open a 1/2 inch. Plus when you add wood into the fireplace insert when burning smoke roll’s out into the room. Model I1150. It’s not getting enough air for proper combustion the damper is wide open, when the door is completely latched it doesn’t reach temperature to kick on the fan blower. Very disappointed with this fireplace insert!!!!

"Got it done"

Got it done, but often slow to respond

"Customer service was AMAZING"

Customer service was AMAZING. Very kind and I must say way more knowledgeable about the product I was calling about than I would expect someone in a call center to be.

Props!