"Fantastic work"

Fantastic work! The wardrobe fronts are impeccable and completely noise-free. The process has been seamless.

"Mixed feelings"

Our experience with Cubro is a mixed bag. The overall interaction with both sales and design teams was friendly and helpful, but we faced some issues that impacted our satisfaction.

We felt some pressure to finalise the design and make the payment quickly, yet there were numerous points of confusion during the planning phase due to the lack of a dedicated project manager. Since we had to navigate the design process with IKEA separately, the disconnect made it difficult to determine which appliances were compatible. After double checking, we were given the go-ahead by Cubro for a specific dishwasher, which later turned out to be incompatible. Our joiner struggled for a whole day trying to fit it, and we ended up having to sell it privately, buy another and absorb the costs.

We were only informed about acclimatisation period at the last minute, which also delayed the installation longer than anticipated, and it was fortunate that we had enough space to lay out the entire kitchen for several days. Some pieces arrived in the wrong sizes, requiring a second courier delivery. And still, a drawer front was missing, which meant we had to keep rearranging the joiner. Cubro were helpful and accepted the fault, but this all delayed the project and cost us money.

The joins in the worktop feel unfinished/unprotected, and we have not been able to align the fronts perfectly, which I find bothersome. Additionally, the oak veneer is already showing signs of wear on the edges and corners after just a few months.

While the kitchen doesn't quite have the premium quality I expected, the price was a lot lower than some of the other options. So overall, Cubro offers decent value, but there are definitely areas that need improvement.

"Una buena experiencia"

Una buena experiencia. Fuimos acompañados y aconsejados en cada fase del proyecto por distintos departamentos. La respuesta a nuestras dudas fue siempre rapida y eficaz. Se han cumplido bien todos los plazos. La entrega tuvo una pequeña demora pero que fue comprensible ya que el envio del producto se hizo a Canarias y eso incluye mas dificultades. El material, acabado y colores son muy atractivos y realmente ennoblecen el mueble de Ikea. Muy recomendable.

"Quelle équipe fantastique!!!"

Quelle équipe fantastique!!!
Depuis le premier contact téléphonique très performant (merci à Mélanie) jusqu’au suivi par l’équipe technique tout a été très performant et instructif.
Les portes sont arrivées bien emballées,en parfait état.
Le montage est facile et le résultat top!
Merci à tous,je suis très contente de ma cuisine Cubro chêne!

"La atención y el trato es excelente en…"

La atención y el trato es excelente en el preproyecto y en la ejecución.
Con respecto a las reclamaciones posteriores dejn bastante que desear, no se puede contactar con ellos.
En nuestro caso, la encimera esta defectuosa y llevamos meses esperando su respuesta.
Indignante.

"Not easy to go through the process if you are not based in Spain and you are not an architect"

I am not an architect, but I decided to buy CUBRO fronts for my new IKEA Kitchen and wardrobe, based on what I have seen on instagram. Based on my experience, I would not recommend the experience. The assistance and service provided in the buying phase has been poor and even rude. I felt uncomfortable in asking things and solutions have never been provided. I had to ask myself for things in order to receive answers (Ex. how the process work, how fillers could be installed, if customized shelves could have been realized, etc etc). The account following me put me in a rush several times and once even told me that prices were going to change if I didn't confirm on the same day. The experience got better after I confirmed the order and was supported by Ana. However, I believe post purchase service could be better. Ex. I had to find myself guides on installations on their website (an email with guidelines could have been appreciated), wardrobe fillers were supposed to come with raw wood for installation and didn't.

Overall the product is great and I am happy about the choice, but I can confirm that competitors (Plum, Superfront, etc) offer a more understandable, intuitive and supportive service for people that are not from the field.

"Accepted payment but service not provided…"

Cubro was previously offering a paid for service for 60€, to provide the IKEA design/list of products for you. The designer didn't seem to be aware of this. And I kept asking for the IKEA plan and he kept sending me inspiration photos in different colours from the ones I'd asked for. I felt we were going in circles. They say they amended my own IKEA plan which I clearly stated I had just quickly pulled together to roughly show the sort of layout I was thinking of and which I expressly asked them not to touch. Although I can't really tell what they've done, they still left the obvious mistakes I'd made.
They readily accepted the 60€ but haven't refunded it despite not providing the plan. They don't appear to offer this service anymore and our contact didn't even seem to be aware of it. I'd like to think this was an honest mistake and poor internal communication. I wouldn't trust them with a kitchen if they can't even get this right.

"Toque distinto"

Hace unos meses compramos los acabados de cocina en Cubro. Ahora la cocina tiene un aire diferente.
Hubo un problema puntual con una puerta y se
encargaron de solucionarlo.
Contentos con el resultado final.

"Excelente proceso y resultado"

Equipo muy profesional de principio a fin del proyecto. Trabajar con Paloma, Abelino y todos en Cubro ha sido muy satisfactorio. Estamos muy contentos con el resultado.

"Cubro-muy buena opción para cocinas singulares y bonitas"

Soluciones muy interesantes. Materiales y colores sugerentes y muy actuales.Una maravilla la atención personalizada tanto de Lucía como de Eva. Sin duda volveré a trabajar con este equipo de profesionales. Gracias por ser tan buenas aconsejando y solucionando las necesidades de los clientes. Seguimos…