"As always a first class service."

As always a first class service.

"Easy to deal with and delivered on…"

Easy to deal with and delivered on time. Only slight criticism I had to do the phone calls to initially get the likely delivery date

"No problems at all"

No problems at all, really good range of products and all at the best prices I could find online or in stores. Delivery was free which was brilliant, although Royal Mail did seem to take forever to delivery (out of the control of the store itself though).

"great hot tub cover."

Good communication, great delivery and great item. Thank you

"All arrived as described and on time"

All arrived as described and on time. Good service and response to questions.

"Extremely disappointing"

Extremely disappointing. I purchased a product which didnt work as described (ECO3SPA) and so I complained. HottubsUK did forward my complaint to the ECO3SPA manufacturer, however the response was disappointing. I also reviewed ECO3SPA and the review was submitted for checks and then never appeared on the website. ECO3SPA was expensive and as it doesn't work I found an alternatie prodct. My advice don't wast your money on it!

In respose to your comment about my review. There was no mention when I purchased the product that it would not work so well with an inflatable spa. I've checked your website again - there is still no mention that it doesn't work so well with inflatable spa. Why not add this guidance so the next customer doesn't face the frustrations I did?

We followed the instructions for preparing the tub exactly. We had also already increased the dosage of tablets when the water started to smell and discolour and before I contacted you with my complaint. There was no improvement. I didn't take you up on the offer of the new tablets as I had already sourced an alternative product as I wanted to get my hot tub straight back into use again. I feel my review is a fair reflection of my experience.

"Quick delivery"

Quick delivery, easy ordering, good product, good price. No more to be said.

"great service thank-you"

great service thank-you

"Came quick delivery and packed well…"

Came quick delivery and packed well thanks

"The orders were confirmed as expected…new spa cover"

The orders were confirmed as expected on time. The services was very good, my old spa cover was due to be collected when the new one was delivered and as I was not certain of the time of arrival I was out but a nice not through the door said that my new cover was left ‘on the hot tub’ and they had sorted and removed the old one with out me being needed. Great service and the quality of the new product is very good... so much lighter than the old one so very pleased!